S

Suresh G

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Telangana, India

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work
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school
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Résumé


Jobs verified_user 0% verified
  • Prolifics
    Sr. Technical Manager
    Prolifics
    Jun 2024 - Current (2 years 5 months)
     Responsible for taking care of Internal Salesforce projects, Enhancements and Support.  Managed Merger of Enable Salesforce Org into Prolifics Salesforce Org as part of Enable Consulting Acquisition.  Managed ZOHO CRM Migration to Salesforce as part of Tier 2 Consulting Acquisition.  Managed HubSpot and Pardot Integrations.  Managed GenAI Chatbot Portal for EDB Client.  Managed POCs for Data Cloud and Agentforce (Agentic AI).  Provided SOWs for Upselling.  Managed P&L, KPIs and maintained SLAs for Support Projects.
  • MOURI Tech
    Delivery Manager
    MOURI Tech
    May 2021 - Jun 2024 (3 years 2 months)
     Responsible for the Salesforce Practice with the workforce of 100+ resources.  Responsible for Pre-Sales and Customer Interaction.  Responsible for Salesforce.com projects delivery with multiple Clients.  Provided SOWs and won the projects from new and existing Customers.  Managed the Salesforce.com Custom, CPQ, B2B, Integrations (MuleSoft & Pardot) and Support Projects.  Provided KPIs and maintained SLAs for Support Projects.
  • P
    Program Manager
    May 2018 - Apr 2021 (3 years)
     Providing Design and Architectural Solutions for Salesforce.com CRM, Oracle EBS R12 and Siebel CRM.  Advanced Artificial Intelligence and Machine Learning at IIIT-Hyderabad
  • W
    Program Manager/CRM Practice Lead
    Wilco Source @McKesson,
    Apr 2017 - Apr 2018 (1 year 1 month)
     Managed Salesforce.com CRM Practice for Wilco Source's Offshore Development Center in delivering the US Projects using Agile Methodology as per the Client needs for McKesson and other Clients.  Managed Overall Salesforce.com Architecture, Technical Design and Development for the US Projects.  Managed Salesforce.com Teams in aligning them to Projects for its Successful Delivery.  Provided Strategy, Technology Direction and Leadership for CRM Practice.
  • P
    Program Manager
    May 2016 - Mar 2017 (11 months)
     Supported Salesforce.com CRM Projects.
  • U
    Program Manager
    USM Business Systems,
    Nov 2015 - Apr 2016 (6 months)
     Managed ESDM (Enterprise Systems & Data Management) division to cater the technologies in the industry utilizing Web, SMAC, Cloud, ERP, CRM and Analytics Technologies.  Managed Overall Architecture, Technical Design and Development for the projects implemented.  Managed US Customers and Vendors to partner for the successful Implementations.
  • Y
    Program Manager
    Yash Technologies,
    Jul 2014 - Oct 2015 (1 year 4 months)
     Managed multiple Salesforce.com CRM and other Projects in Waterfall and Agile Methodology.  Managed End-to-End Salesforce.com Implementations with Customizations using Apex, Visualforce, Java Script (jQuery) and Force.com Canvas for Sales Cloud and Marketing Cloud.  Managed Integrations between Salesforce.com and SAP ERP Systems.  Managed Key US Stakeholders and provi
  • I
    Sr. Manager
    Intelligentia @Monsanto,
    Mar 2013 - Jan 2014 (11 months)
     Managed Salesforce.com Sales Cloud Saas Implementation for Monsanto for CRM and Partner Portal from Pre-Sales through Go-Live and Support.  For Callcenter Support implemented Case Management with Email-to-Case and Avaya CTI with Salesforce.com.  Vendor Management, Managed resources and Mitigated Risks for Salesforce.com Sales Cloud project.  Managed Salesforce.com
  • P
    Application Lead
    ProQuest,
    Mar 2006 - Dec 2012 (6 years 10 months)
     Managed Salesforce.com Saas Implementation. Oversaw Salesforce.com Architecture, Force.com Paas web application development, Salesforce.com Integration and extension, features, designing solutions using the Force.com API, APEX, Visualforce, S-controls, Triggers and Chatter.  Manage
  • C
    Sr. Project Lead
    Capgemini @Ford Motor Company,
    Nov 2002 - Mar 2006 (3 years 5 months)
     Handled Siebel CRM project for going live, maintaining, and development of project to launch on time.  Successfully implemented the project according to Ford's Software Development Methodology, SDM Process.  Managed EAI Integrations with IBM Mainframes using HIS2000/IBM WebSphere Middleware for the 11 backend MORS Transactions.  Managed project for implementing Siebel CTI for Ford Call center to improve the Average Call Handle Time.
  • R
    Team Lead
    Rapidigm @State of Michigan,
    Feb 2002 - Nov 2002 (10 months)
     Performed Requirements gathering, Design, Build, Test, Rollout and Production Support for Siebel7.0.3 Vision ORS Project. Created Functional/Technical Design Manual. Performed EIM in Siebel7.0.3.
  • V
    Programmer/Analyst
    Various Clients in USA
    Jul 1997 - Jan 2002 (4 years 7 months)
     Worked for various US Clients to Support IBM Mainframes, Visual Basic (VB), Excel Application and Siebel CRM.
Education verified_user 0% verified
  • Scrum Alliance
    Certified Scrum Master (CSM)
    Scrum Alliance
    Dec 2014 - Current (11 years 11 months)
  • I
    ITIL & ITSM Certified
    Nov 2011 - Current (15 years)
  • S
    Salesforce.com Certified Force.com Developer (DEV401)
    Nov 2011 - Current (15 years)
  • S
    Salesforce.com Certified Administrator (ADM201)
    Nov 2011 - Current (15 years)
  • O
    Oracle E-Business Suite R12 - SCM (Order-to-Cash) Oracle E-Business Suite R12 – Administration Essentials
    Dec 2006 - Dec 2012 (6 years 1 month)
  • PMI
    Project Management Professional (PMP)
    PMI
    Aug 2006 - Current (20 years 3 months)
  • S
    Siebel 2000 / Siebel 1999 Certified Consultant
    May 1999 - Dec 2012 (13 years 8 months)
  • Osmania University
    Bachelor of Engineering
    Osmania University
    Aug 1988 - Jun 1992 (3 years 11 months)
  • I
    Advanced Artificial Intelligence & Machine Learning
    IIIT-Hyderabad
    Apr 2019 - Current (7 years 7 months)