System Support Administrator
Process Products Ltd.
Jul 2004 - Sep 2018 (14 years 3 months)
Manage and execute projects so they stick to schedule, scope, and budget. Analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems. Confirmed effectiveness of solutions by interacting with user base and understanding their challenges. Developed and implemented all IT policies and procedures. Installed, Configured and Maintaining Epicor Prophet 21 ERP System integrated with Microsoft CRM 2015. Modified Reports using Crystal Report and wrote SQL queries to help out the users with their specific needs. Configured & Maintained Cisco switches between multiple physical locations. Installed and Configured MS Exchange Server 2013 and SharePoint Server 2013. Completed system tasks such as