Suraj Mandhare

S

Director of Growth

Siemba Inc.

Oct 2023 - Current (3 years 1 month)

Joined an early-stage cybersecurity company during a critical growth phase and worked closely with founders to shape the go-to-market and revenue strategy in the absence of inbound demand or established processes. Supported the business in scaling to $1.5M in Annual Recurring Revenue (ARR) while helping maintain ~90% customer retention, with a strong focus on long-term client relationships and renewals. Acted as the primary point of contact for prospects and customers, managing end-to-end client engagements from initial discovery and platform walkthroughs to commercial discussions, renewals, and expansion conversations. Helped reposition the company from a traditional penetration-testing-led offering to a CTEM-focused platform, translating

Account Manager

INFUSEmedia

Dec 2022

Consistently exceeded sales targets, achieving an average quarterly revenue growth of 70% over the past six months. Developed and implemented a targeted lead generation strategy, resulting in a 30% increase in qualified leads within six months. Mentored and trained new sales team members, resulting in increased productivity and improved overall team performance. Assist with strengthening existing client relationships by participating in sales meetings and working on proposals. Developed and executed targeted marketing campaigns that generated a 50% increase in inbound leads and improved brand visibility. Received positive feedback from clients for exceptional service delivery, resulting in high customer retention rates and increased referra

Account Manager

Ziff Davis Performance Marketing

Feb 2021 - Dec 2022 (1 year 11 months)

Manage a portfolio of Media Agencies and Enterprise clients to help them create product demand and achieve business goals. Understand requirements and provide technical information and solutions using our advertising products and technologies. Contribute to scaling Client Operations through innovation, efficiency, and root cause analysis. Assist with strengthening existing client relationships by participating in sales meetings and working on proposals. Outbound Outreach via email and telemarketing to prospect for new Business. Selling into large Enterprise & mid sized Accounts. Achieved annual revenue target upwards of 2 million USD for 2021. Knowledge of various customer lead management tools which helped grow existing accounts. Generated

Business Development Manager

MarkSpace Media

Mar 2020 - Dec 2021 (1 year 10 months)

Manage a portfolio of Media Agencies and Enterprise clients to help them create product demand and achieve business goals. Collaborate with internal and cross-functional teams to drive revenue through marketing activities. Contribute to scaling Client Operations through innovation, efficiency, and root cause analysis while optimizing the operational workflow by identifying and eliminating issues. Outbound Outreach via email and telemarketing to prospect for new Business. Closed 7 new Logos in 2020 with revenues upwards of 500000 USD.

Assistant Manager Operations

XDBS

Aug 2019 - Feb 2020 (7 months)

Analyzing daily operational metrics to monitor operational efficiency. Evaluate the business operations and develop relevant, cost saving, control and process improvement ideas to assist the organization in meeting its goals. Managing and empowering a team of 75 staff members, coaching and developing them in their role in the organization.

P

Operations Manager(Business Operations)

Protocol Leads Infotech Pvt Ltd

Nov 2016 - Aug 2019 (2 years 10 months)

Adapted to varied workloads, prioritized tasks, and independent decision-making ability to manage multiple functions simultaneously. Play an active role in the Strategic Planning and budgeting processes. Managing and empowering a team of 75 staff members, coaching and developing them in their role and the organization. Play an active role in the Strategic Planning and budgeting processes. Responsible for client acquisition, on-boarding, client relationship, account management. Acquired and on-boarded clients generating $800,000 gross revenue for the company(2019). Increase the revenue for the company as below: For the Year 2017-2018 - 62.5% growth For the Year 2018-2019- 65% growth. Projected revenue for 2019-2020 - 82% growth.

Team Mentor

XDBS

Aug 2016 - Nov 2016 (4 months)

Assisted in supervising production agents. Provided guidance, assistance, and training to agents. Assisted in determining daily workflow. Performed Workforce Management duties – schedule agents, leave management, report management, compliance management, and training. Proactively managed personal development, in order to increase performance levels and provide opportunities for career development. Worked with all Operations Team Leaders and Managers to communicate received campaigns to effectively execute within timelines. Responsible for Morning Shift with 40 telemarketing agents and 10 CDQA agents. Collaborate with internal teams and with the clients across various campaigns. Attend Cadence calls with clients to review the status of vario

Subject Matter Expert

XDBS

Nov 2015 - Aug 2016 (10 months)

Maintained good working relations with various network departments to ensure the scheduling process flows smoothly. Managed, motivated, coached, developed and retained agents. Ensured that the team delivers quality leads to our clients, accuracy is consistently met; direct the team to handle campaign specific questions; kept the team updated on campaigns by testing their knowledge and through training and development. Participated in management meetings to discuss the campaigns and provided operational support to the management. Resolved production challenges in urgent, deliberate manner.

Sr. Lead Generation Executive

XDBS

Jun 2014 - Nov 2015 (1 year 6 months)

Assisted in prospect follow-up and support of sales activities. Cleansed prospect data. Researched and determined prospective event attendees via LinkedIn, web search. Worked across different types of campaigns like ML, MIL, MQL, SQL, BANT & Survey.

Claims Officer

WNS Global Services

Feb 2013 - Mar 2014 (1 year 2 months)

Acted proactively and provided tailored customer service to ensure an easy and intuitive claims process. Educated customers on claims process and prevention through teaming with Operations. Generated claims reports to facilitate the manager for analyzing the portfolio. Handled claims within delegated authority according to company policies. Quickly responded to and resolved complaints within the agreed service standards. Took immediate corrective actions when necessary.

C

Customer Care Associate

Convergys India

Feb 2012 - Jan 2013 (1 year)

Front line Customer Care for the company both email and phone work. Processed and responded to telephone, email and web requests for technical assistance and service from clients. Provided troubleshooting assistance to customers. Analyzed escalation trends and identified new processes and efficiencies (long-term resolutions to escalations).

About

Detail

Timeline

Résumé

Suraj Mandhare

About

Detail

Behavioral traits