Suraj Chandika

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Business Development Representative –

PPBO LTD (People Partners BPO)

Jan 2023 - Current (2 years 7 months)

• Marketing of services and cold calling on agents. • Conducting online presentations with prospective clients (New Business) via Zoom. • Increased and maintained customer experience by building and maintaining strong client relations fostered on quick client query resolution. • Converting leads into qualified referrals resulting in closed deals. • Utilized effective sales and inbound/outbound telephone techniques to build client relationships and uncover product and service needs. • New business development. • Marketing of product offerings at international events. • Key account management and development. • Updating client information and detailing sales process on CRM (ZOHO). • Leveraged Google Workspace to en

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Business Development Manager

Rezlive (The Travel Designer Group)

Nov 2022 - May 2023 (7 months)

• Contributed to the doubling of revenue by developing business opportunities through visiting and agents and signing up new agents and consortiums. • Increased revenue by promoting the Rezlive B2B system through marketing of the system at various workshops and cold calling on agents. • Increased and maintained customer experience by building and maintaining strong client relations fostered on quick client query resolution. • Successfully resolved +90% of agent concerns and queries without escalation while adhering to Service Level Agreement. • Met and exceeded sales and revenue goals, primarily by converting leads into qualified referrals resulting in closed deals. • Leading & developing team in Dubai & guiding them with regard to Pr

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Product Development Specialist

Edusport Travel (Cullinan Holdings)

Aug 2022 - Nov 2022 (4 months)

• Contributed to the winning of multimillion Rand accounts by successfully executing the conception, pricing, promotion and distribution of ideas services and events. • Created promotional travel packages for major sporting events including English Premier League, Formula 1, Rugby, Wimbledon and Golf. • Supported cross border and international procurement and supply chain functions by converting rates of exchange and forex. • Created and maintained databases of hundreds of repeat clients and suppliers to facilitate easy procurement of goods and services. • Develop marketing strategies and co-ordinate events. • Marketing product at various events and keeping abreast with marketing trends in order to increase sales. • Increased website

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Product Development Specialist (Group Travel)

Thompsons Africa Travel (Cullinan Holdings)

Dec 2017 - Aug 2020 (2 years 9 months)

• Successfully executed the conception, marketing, pricing, promotion and distribution of ideas services and events resulting in increase in sales. • Leading and guiding reservations team with Product, increasing knowledge & turnover • Facilitated travel by proactively contracting client specific rates and services and implement internal processes and procedures. • Supported procurement and supply chain functions including reviewing and analyze bids from various hotel groups and suppliers. • Risk Management Calculation profit, loss and the break-even point and also determining how much markup to add on to a product , thus determining if a project with be worth it to take on • Planned, organized, coordinated and hosted supplier meeting

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Co – Ordinator – (Sales Support)

Thompsons Africa Travel (Cullinan Holdings)

Jun 2013 - Nov 2017 (4 years 6 months)

• Provided support to the operations teams and assisted with event management including booking of hotels for group travel, liaising with tour guides and hotels on availability. • Successfully resolved large volume of customer and supplier queries both nationally and internationally in a timely and professional manner. • Researched on competitors to product and services by extracting information from online systems and analyzing the data to make strategy recommendations. • Improved staff professional development by training new staff on the systems, company procedures and effective customer service. • Actively collaborated with various departments to facilitate incentive travel, special projects and preparing document packs. • Key acc

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Systems Co – Ordinator

Thompsons Africa Travel (Cullinan Holdings),

Sep 2012 - May 2013 (9 months)

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Distribution Process Controller

Presidential Logistics,

Jan 2011 - Aug 2012 (1 year 8 months)

Suraj Chandika

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