Surabhi Raghuvanshi
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Senior Business Analyst
Ontario, Canada
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Starting at
CAD110K/year ~USD80.9K/year
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Résumé
Jobs
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Senior Business AnalystGlobantJul 2022 - Dec 2023 (1 year 6 months)•Led the end-to-end management of order fulfillment, payment processing, and cash application in the e-commerce environment. •Implemented automation solutions to streamline the order-to-cash cycle, resulting in a reduction in processing times. •Conducted in-depth analysis of existing business processes, applying BPMN standards to create detailed process models. •Collaborated with stakeholders to elicit and document detailed requirements, ensuring alignment with business objectives in SAFe Agile environments. •Played a key role in Program Increment (PI) planning sessions, facilitating the prioritization and breakdown of features into user stories. •Worked closely with development teams to ensure a clear understanding of user stories and acce- Senior ConsultantCapgeminiMay 2021 - Jul 2022 (1 year 3 months)•Establish clear and open communication channels with the client. Understand their expectations, goals, and concerns. Provide regular project updates, ensuring transparency and keeping the client informed about progress, challenges, and milestones. •Managed the business requirements for sales network transformations within the automotive industry. Skilled in implementing strategic initiatives and optimizing processes to drive revenue growth. •Implemented innovative strategies to enhance dealer engagement, and utilizing advanced CRM systems and data analytics. •Collaborated with cross-functional teams to analyze market trends and develop customized solutions for optimizing the sales network. •Ensure that the requirements are well-documented
- Business AnalystDXC TechnologyNov 2018 - May 2021 (2 years 7 months)
- Business AnalystTata TechnologiesMay 2014 - Nov 2018 (4 years 7 months)•Collaborating with key stakeholders to align CRM objectives with business goals, resulting in increase in sales productivity and customer satisfaction. •Led end-to-end CRM sales implementation projects within the automotive vertical, ensuring seamless integration and user adoption. •Led comprehensive lead conversion optimization initiatives, resulting in increase in conversion rates. Skillful in eliciting and documenting project requirements to align with stakeholder expectations. •Facilitate collaborative sessions to ensure a thorough understanding of project objectives and scope. Proficient in maintaining and prioritizing product backlogs to optimize team efficiency. •Prioritize user stories and features based on business value and proje
Education
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- Master of Computer Applications - MCA, Computer ScienceMumbai UniversityJan 2010 - Dec 2013 (4 years)