Suzanne Phillips Arguedas Customer service representative

Spanish - English Interpreter

TransPerfect Connect

Jan 2024 - Current (2 years 6 months)

Overthe phoneinterpreterin English and Spanish, including demanding monthlymetrics toensureaccuracy. Provided servicesforindustriesincluding car dealerships, healthcare, attorneys, banking, insurancesand governmentinstitutions.

I

Writer

International Legal Network

Dec 2017 - Feb 2024 (6 years 3 months)

Electronic billing assistant In chargeofelectronic billing forthisand its associated business. Bilingual and personalized customerservice. Statisticsand reportsofoperations. Business hours.

M

Human

Mercaprog CR SRL

Jun 2017 - Dec 2023 (6 years 7 months)

Resources Reports made in office, openoffice, google documents. Quickbooks accounting software handling. Archives, legal and administrative documents handling. Payment and attention to suppliers and providers. Electronic billing assistant. Recruitment and appointment process. Manager´s schedule control. Reception and sending of packages. Attention of the telephone exchange and in site meetings. QA department supervision. Administrative team supervision. Accounting and payroll assitance. Assistance in accounting tonnage. Reporting for Ministerio de Trabajo, INS and CCSS regarding payroll and incidents. Business hours.

Z

Customer Service Representative

Zumo Imagination

Jun 2016 - May 2017 (1 year)

Electronic medical records. Bilingual and personalized customer service through various communication channels. Handling of merchandise delivered in congresses and medical conferences Statistical reports of downloads and payments of users of the different platforms. Business hours.

S

Customer Service Representative

Sykes- AT&TAccount

Dec 2014 - May 2016 (1 year 6 months)

Bilingual and personalized customer service through various communication channels. Diretv sales, devices and improvements in plans. Billing review. Technical support for device failures. Retention processes. Improvement of soft skills of cooperation and teamwork to meet group goals. 6 months as floor attendant support for new hires. Business hours.

C

Customer Service Supervisor

CRI Online Sales

Mar 2014 - Oct 2014 (8 months)

Bilingual and personalized customer service through various communication channels. English level improvement. Management of administrative documentation, callflow and workload distribution, Nightshift schedule.

A

Customer Service Representative

All American Auto Protection

Dec 2013 - Mar 2014 (4 months)

Auto insurance sales. Bilingual and personalized customer service through outbound calls. Business hours.

Suzanne Phillips Arguedas

About

Detail

Timeline

Résumé