Sunyna S Shetty

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Customer support associate

VCS IXE

Dec 2019 - Current (5 years 11 months)

Skills, Roles and Responsibility: * Customer service skills, including maintaining focus on the customer issue in a fast-paced environment * Empathize with and prioritize customer needs * Demonstrates interpersonal skills with a diverse customer base * Demonstrates conflict resolution, negotiation, and de-escalation skills * Demonstrates ownership to resolve challenging customer issues, escalating when necessary * To provide appropriate solutions.
Customer Service Associate

Amazon.com

Dec 2019 - Current (5 years 11 months)

Remote
Technical Support Associate - Service Desk

Mphasis Ltd

May 2017 - Nov 2019 (2 years 7 months)

COMPANY: Mphasis ELLA, PL Compound, MorgansGate, Jeppu Market Road, Mangaluru, Karnataka 575001 Job Designation: Technical Support Associate - Service Desk Responsibilities: Providing Internal support to the employees of Mphasis all over. COMPANY PROFILE: At MphasiS, the company believes that it has a historic opportunity of building a world class company. It also believes that it is very unique in several ways it has equal strengths in APPS, ITO and BPO being a flat, open and communicative organization the ethos that encourages, promotes and rewards empowerment initiative flawless execution and leadership. Roles and responsibility: ❖ Respond to customer queries within defined SLA s ❖ Logging, managing incidents and service
Technical Support Specialist

Mphasis Ltd

May 2017 - Nov 2019 (2 years 7 months)

Mangalore

Education 0% verified

Sunyna S Shetty

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Sunyna S Shetty