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Sumiitra Yiohan Sooriaarratchi

About

Detail

Kuala Lumpur, Malaysia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Trip.com
    Group Leader, Customer Service Operations
    Trip.com
    Feb 2024 - Mar 2025 (1 year 2 months)
    • Managed a team of 50 across Malaysia and Singapore, overseeing customer service operations with a focus on process efficiency and quality.
  • D
    Assistant Manager, PandaPro Subscribers Live Operations
    Delivery Hero (Food Panda)
    Aug 2021 - Feb 2024 (2 years 7 months)
    • Scaled team from 50 to 100, demonstrating adaptability in fast-paced environments.
  • G
    Assistant Manager & Operations Team Lead, GrabPay/GrabFood
    Grab (MyTeksi Sdn Bhd)
    May 2017 - May 2021 (4 years 1 month)
    • Hired and led a specialized Vietnamese team of 5 for payment operations, enhancing regional compliance.
  • O
    Manager, Treasury Operations (FX & Money Markets)
    OCBC Bank Malaysia
    May 2015 - May 2017 (2 years 1 month)
    • Monitored and corrected FX and money market trades using Reuters, Bloomberg, and Murex systems for Malaysia and Singapore branches.
  • l
    Content creator
    leafblogazine.com
    Jan 2011 - Current (15 years 9 months)
  • H
    Assistant Manager & Global Support Executive, HSBC Expat
    HSBC ELECTRONIC DATA PROCESSING
    May 2007 - Apr 2015 (8 years)
  • P
    Payments, Validation and Sanctions Screening & Transaction Monitoring
    Jan 2007 - Jan 2011 (4 years 1 month)
    Pioneered sanctions screening processes for HSBC Expat (Jersey, Guernsey, Isle of Man), using W.O.L.F and World-Check systems to flag OFAC-sanctioned and high-risk individuals (PEPs), closing non-compliant accounts.
Education verified_user 0% verified
  • ACAMS
    Certified Anti-Money Laundering Specialist (CAMS)
    ACAMS
    Mar 2025 - Current (1 year 7 months)
  • W
    Bachelor of Technology
    Wycherley International School
    Jan 2008 - Jan 2015 (7 years 1 month)
  • C
    Certified Anti-Money Laundering Specialist (CAMS)
  • ACAMS
    Certified Anti-Money Laundering Specialist (CAMS)
    ACAMS
  • E
    HSBC Climate Partnership Training in China
    Earthwatch