S

Suhag Patle

About

Detail

Nagpur, Maharashtra, India
Contact Suhag regarding: 
work
Full-time jobs
Starting at USD3/hour
Flexible work
Starting at USD10/hour
person_search
Finding candidates
connect_without_contact
Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education
flag
Award

Résumé

Jobs verified_user 0% verified
  • P
    Product Support Specialist
    Planet Together
    Oct 2024 - Current (1 year 9 months)
    Provide technical product support and Solution Engineer-related support activities for global enterprise clients using Planet Together APS software. Troubleshoot complex customer issues related to scheduling behavior, SQL data validation, ERP integrations, instance management, cloud environments, and system configurations. Work closely with CloudOps, QA, Development, and Triaging teams to investigate issues, coordinate resolutions, and support production environments. Manage and coordinate QA testing activities for customer-reported issues, enhancements, and configuration validations. Analyze logs, configuration settings, and SQL-related data issues to identify root causes and deliver effective resolutions. Assist customers with SSO configu
  • Genpact
    Project Support Specialist - US Process
    Genpact
    Jul 2023 - Oct 2024 (1 year 4 months)
    Led and supported technical operations for enterprise SaaS and Oracle ERP applications serving US-based global clients. Investigated and resolved customer issues related to SQL queries, data validation, SAP/ERP workflows, integrations, and production support. Managed incident lifecycle including ticket handling, escalation management, troubleshooting, and resolution tracking. Collaborated with cross-functional teams including DevOps, technical teams, and stakeholders for root cause analysis (RCA), deployments, and issue resolution. Supported ERP implementation, migration, customization, and operational improvement initiatives. Worked with Oracle ERP, SAP S/4HANA, JD Edwards, PeopleSoft, Blackline, CRM, and cloud- based enterprise systems in
  • T
    Senior Process Associate - US Process
    TCS - Tata Consultancy Services Ltd
    Sep 2022 - May 2023 (9 months)
    Provided technical support and incident management services for US-based enterprise customers in a SaaS and cloud support environment. Investigated and resolved customer issues related to SQL/data validation, ERP workflows, SAP processes, integrations, and application support. Managed support tickets, escalations, troubleshooting, and resolution tracking while maintaining strong customer satisfaction.
  • V
    Associate Lead - US Process
    Valethi Technologies LLP
    Mar 2021 - Sep 2022 (1 year 7 months)
    Led a support team handling L1 technical support and customer service for 30+ international e-commerce platforms including PepsiCo, Marriott, Weber, FLX, and The North Face. Investigated and resolved customer issues related to website operations, order management, integrations, and application support. Collaborated with DevOps, QA, and development teams for troubleshooting, root cause analysis (RCA), and issue resolution. Managed item setup requests, website monitoring, incident tracking, and operational support activities. Worked with Zendesk, Zoho, SAP, CRM, ERP systems, and cloud-based enterprise applications. Created technical documentation, support knowledge articles, user stories, and requirement gathering documents. Assisted in team
Education verified_user 0% verified
  • G
    MCA - Master's in computer application
    GH Raisoni Institute of Engineering and Technology
    Jan 2023 - Jan 2025 (2 years 1 month)
    7.3 SGPA
  • Y
    B.COM - Bachelor Of Commarce
    Yashwant Rao Chavan University
    Jan 2017 - Jan 2020 (3 years 1 month)
    58.58%
  • G
    HSC - Higher Secondary School
    Gandhi Jr. College Of Science
    Jan 2013 - Jan 2015 (2 years 1 month)
    60% Science - MSBTE
  • S
    SSC - Secondary School Certificate
    Sant. Dnyaneshwar Vidyalaya
    Jan 2011 - Jan 2012 (1 year 1 month)
    63% English Medium - MSBTE
Awards verified_user 0% verified
  • E
    Employee Of the Quarter
    Apr 2024
  • S
    Star Performar of the Month
    May 2022