Elias Sugich Boyance

F

IT support technician

Fleet Complete

Jan 2021 - Sep 2022 (1 year 9 months)

- I provided remote technical support to the entire North American region (MX/US/CAN). - I was the sole responsible of all onboarding and offboarding, including the procurement, configuration and shipment of all hardware for new users joining the mx side of the operation. I provided support for a local team of 3 engineers and oversaw they had the equipment and hardware they needed to perform their jobs, along with training when it was needed. I also kept a tracked record of over 2000 resolved incidents during my tenure. I acquired and further reinforced my knowledge in: 1. Office 365 and Azure administration 2. VoIP management and support (8x8 cloud service) 3. Hybrid infrastructure environments (AAD to Cloud) 4. Ticketing Systems (Service

L

Engineer

Lakeland Tours/WorldStrides

Nov 2017 - Oct 2020 (3 years)

- I started out as a noc engineer, generating reports and emergency communication for a 2000+ user base and being responsible of coordinating platform stakeholders for a quick resolution of infrastructural problems. - Then as a tier 2 analyst, keeping a tracked record of over 4000 resolved incidents over my tenure I was the only responsible of deskside support for a userbase of 180+ local Users. i acquired experience in: 1. office 365 and azure administration 2. hybrid infrastructure environments 3. ticketing platforms (service now, jira and fresh service) 4. cisco systems and hardware 5. virtualization and vm management (citrix, citrix director) 6. vo ip software and hardware troubleshooting (software and, physical ShoreTel and Avaya phone

Subsidiary of america móvil

Telcel

Jan 2016 - Dec 2016 (1 year)

- I worked under legal management and provided general support. - I was responsible of creating legal documents for internal use and a wide array of contracts between telcel and retailers and other commercial entities, along with legal correspondence and other factors of keeping a legal archive.

N

Public notary

Notary Rivadeneyra y Asociados.

Jan 2014 - Jan 2015 (1 year 1 month)

- I worked under main management and provided qa for most legal scriptures previous to certification and general legal support. - I was responsible of overseeing internal processes followed due protocol. - I was also responsible of certified english-to-Spanish document translation and served as a conciliator between the law firm and some government offices (inegi, ine) for cooperation agreements.

V

Trial lawyer

VIMA

Mar 2010 - Jan 2014 (3 years 11 months)

- Provided legal support to a wide client portfolio, experienced in commercial and constitutional law.

Elias Sugich Boyance

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Elias's behavioral traits
Elias's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.