Sueann L Reese

Jobs 0% verified

Insurance Customer Service Representative

All Web Leads

Nov 2024 - May 2025 (7 months)

• Handled inbound and outbound calls for insurance rate comparison (Auto, Home, Health, Business). • Qualified leads and matched them to licensed agents. • Maintained detailed documentation using internal CRM systems. • Conducted follow-ups to ensure consumer satisfaction. • Utilized chat support skills to enhance communication with clients, ensuring that all inquiries were addressed promptly and effectively, thereby improving overall customer experience and satisfaction.
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Call Center Representative

Hamilton & Archer Health Services Hybrid

Jan 2023 - May 2023 (5 months)

• Responded to incoming calls with empathy and efficiency • Created nurse helpline records and provided insurance precertification • Applied medical terminology to support patient and provider communication • Ensured data integrity and customer confidentiality
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Sales & Visual Merchandising Assistant Manager

SHOP AWOL

Mar 2020 - Jan 2023 (2 years 11 months)

• Oversaw daily retail operations and visual standards, ensuring a high-quality shopping experience for customers. • Trained and mentored new staff, fostering a knowledgeable and efficient team. • Maintained engaging displays and up-to-date product knowledge to attract and inform customers. • Operated POS systems and ensured smooth customer experiences, including providing chat support to assist customers online, enhancing overall service and accessibility.
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Receptionist & Administrative Assistant

Pailin Dental Center

Aug 2016 - Dec 2018 (2 years 5 months)

• Scheduled appointments and managed front desk communication • Conducted insurance verifications and followed up with patients • Organized documentation and improved filing systems • Ordered supplies and coordinated staff events

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