Suceth Garth

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SEO Analyst and Outreach Specialist

Gambling.com Group

Nov 2021 - Feb 2023 (1 year 4 months)

- Write pitches and send press releases in order to share Gambling.com Group news, tips, analysis and Digital PR Campaigns, as well as various other forms of content produced by the group - Earn backlinks and Digital PR placements in national and local media, trade publications, blogs, and other websites across UK, Ireland, Canada and other key global markets - Identify media targets; create and maintain media lists • Build and nurture relationships with journalists, editors, bloggers, and influencers across numerous industries • Coordinate interviews and other media opportunities with Gambling.com Group Spokespeople and industry experts • Support collaboration with various internal and external stakeholders across SEO, research, editori

Website Content Specialist

My Racing Account

Sep 2020 - Nov 2021 (1 year 3 months)

- Work with SEO/CRO to ensure content based on upcoming events plans are aligned. - Develop content strategy aligned with short-term and long-term marketing targets. - Collaborate with marketing and design teams to plan and develop site content, style and layout. • Create checklists and implement content schedules for people to produce or update content. • Work alongside IT/Development team to maintain a regular and effective transition. Focus should be on automation. • Staying up-to-date with developments and generate new ideas to draw audience's attention. • Adhere with the internal policies and procedures.

Senior Customer Service Associate

My Racing Account

Dec 2019 - Dec 2020 (1 year 1 month)

- Served as a point of contact when CSR's needed assistance handling customer's concerns or escalations. - As well was a liason between Customer Service and other departments within the operation Updated and created reports for tracking performance and based on these provided feedback as well as drove performance on KPI's that needed improvement. - Created and updated an internal data base with procedures and important information for the business. Delivered New Hire Trainings and created material and improvements on it for the new hires.

Customer Service representative

My Racing Account

Aug 2019 - Dec 2019 (5 months)

- Provided Customer Service via phone, chat and email for players as well as handled other BackOffice tasks within the operation.

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Customer Service Representative

EMPIRE SHARED SERVICES

Feb 2018 - Jun 2019 (1 year 5 months)

- I am in charge of providing Customer Service for customer interest in acquiring a loan with the company, as well as verifying that they meet all of the criteria that is needed for them to qualify. - I also review and request documents from the customers to be able to complete their application process.

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Sports Operations analyst

Tecnodata Improvements

May 2016 - Jan 2018 (1 year 9 months)

- Backoffice,Sports queries escalations and clarifications, customer sports and racebook profiling, account management and website content management and monitoring. - Player profiling, fraud investigations and game play analysis. - Translation of content from the English website to be able to create new Spanish website for players.

Suceth Garth

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Suceth's behavioral traits
Suceth's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.