Subha Sriram

Subha Sriram

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Senior Product Executive | Scaling Enterprise Platforms & Global Product Organizations | AI, Identity, SaaS & Automation
United States

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Résumé

Jobs verified_user 0% verified
  • JumpCloud
    Sr. Director of Product Management - Platform Experience & Shared Services
    JumpCloud
    Nov 2021 - Current (5 years)
    - Lead a globally distributed product organization across the US, Brazil, Turkey, and India, managing 8 product managers and 8 technical writers responsible for enterprise platform strategy and execution.
    - Own product vision, strategy, and roadmap for key platform capabilities including AI-powered workflows, Identity Governance and Administration (IGA), Access Risk, Enterprise Portal, Asset and SaaS Management, Reporting, APIs, Monitoring & Alerting, and multi-tenant platform experiences.
    - Shape product priorities by evaluating customer needs, market shifts, business opportunities, and technology investments to solve strategic challenges and create differentiated enterprise solutions.
    - Partner with executive leadership and
  • JumpCloud
    Principal Product Manager
    JumpCloud
    Jan 2021 - Nov 2021 (11 months)
    - Streamlined the process for prioritizing customer feedback via multiple channels
    - Deliver frequently asked for partner features and encourage efficiency for MSPs
    - Work with lead agile coach in defining and socializing "the definition of done"
    - Advocate for and help establish dedicated team capacity to build features coming though customer voice
    - Build a product strategy for managed service provider product to support aggressive revenue goals
    - Build a customer first roadmap to improve efficiencies for managed service providers
    - Work closely with sales and align product priorities to support revenue goals
  • Ascent
    Vice President of Customer Success
    Ascent
    Dec 2019 - Jan 2021 (1 year 2 months)
    • Launched and scaled the Customer Support organization, driving process efficiency, change management, and customer experience improvements through JIRA, HubSpot, Slack, and email systems.
    • Defined and implemented Customer SLAs, aligning expectations across Product and Engineering to ensure consistent service delivery.
    • Identified customer pain points and partnered with Product teams to drive feature enhancements and optimize implementation.
    • Established the Customer Success team as the product knowledge hub and the voice of the customer, strengthening collaboration with Product and Engineering
  • Ascent
    VP of Product
    Ascent
    Jul 2018 - Dec 2019 (1 year 6 months)
    As VP of Product, my responsibilities included but were not limited to

    - Coaching product/engineering teams on Agile principles such as peer reviews, estimations, sprint planning, retrospectives and CI / CD (Continuous Integration / Continuous Deployment)
    - Attaining a culture of discovery and planning with outcome based KPIs
    - Introducing a culture of User Centered Design (UCD) through Design Sprints, User Testing and Feedback
    - Advocating for and developing a product roadmap focussed on Saas Enterprise Readiness such as API, SSO, Change Management, SLA, role-based access
    - Executing company level OKRs, performance plans for product teams, technical and product roadmaps in collaboration with C-level executiv
  • spr
    Practice Advisor (Business Analyst/Product Owner Practice)
    spr
    Aug 2017 - Jun 2018 (11 months)
    As the Practice Advisor, my responsibilities included
    - Leading a talented team of Business Analysts and Product Owners
    - Advising Fortune 100 companies on product management and leading discovery sessions, user research, user testing and product planning activities
    - Staffing recommendations and revenue generation for the practice
  • ReviewTrackers
    Director of Product
    ReviewTrackers
    Sep 2015 - Mar 2017 (1 year 7 months)
    As the Director of Product, I acted as the information hub on the product for Sales, Marketing, Engineering, Business, Customer Success and Operations from product ideation through completion.

    - Successfully delivered a rewrite of the product and migrated 20K businesses as more customers were being acquired
    - Introduced and streamlined agile delivery process on the product and engineering team
    - Formalized the product SLA and introduce a bug triage and prioritization process
    - Introduced user research as part of the product development ecosystem to inform future product features and releases
    - Defined and Delivered the annual vision via roadmaps and quarterly plans
    - Created and delivered product up sell
  • TXI
    Delivery Principal
    TXI
    Sep 2012 - Sep 2015 (3 years 1 month)
    As a Delivery Principal, I acted as the liaison between the clients and the development/ design team, ensuring that projects rapidly move towards completion. On a typical engagement, I would

    - Facilitate initial requirements gathering with the customer
    - Provide strategic direction to customers in defining their technology road map
    - Capture requirements in the form of user stories with acceptance criteria
    - Facilitate estimation sessions with the design and development teams
    - Provide timeline for the work along with staffing and cost estimates
    - Prioritize development tasks based on dependencies and complexities
    - Manage project development teams by providing the client and account stakeholder wit
  • Thoughtworks
    Lead Consultant
    Thoughtworks
    Oct 1999 - Sep 2012 (13 years)
    Delivery Principal (2009-2012)
    - Successfully managed and delivered on-time projects that involved retiring legacy systems to replacing third party software
    - Provided agile coaching to a cross functional team of business analysts, front-end and back end engineers, middleware engineers and testers
    - Establish a good working relationship with client and provide leadership on the project teams that included employee and contract staff

    Resource Manager (2011)
    - Collaborated with Sales and Delivery teams on project staffing needs
    - Balanced consultant career goals and personal constraints with project staffing needs
    - Coordinated with Finance departments to put together leveraged teams for project assi
  • The D E Shaw Group
    Member Of Technical Staff
    The D E Shaw Group
    Jan 1998 - Dec 1998 (1 year)
    As a member of the technical services team, I worked on developing parsers for trading data feed received from Reuters, Bloomberg, etc
Education verified_user 0% verified
  • National Institute of Technology Tiruchirappalli
    Masters in Computer Applications, Computer Science
    National Institute of Technology Tiruchirappalli
    Programming and Management skills
  • National Institute of Information Technology
    GNIIT, Computer Programming
    National Institute of Information Technology
    Advanced Certification in Full Stack Software Engineering
  • M
    B.S, Mathematics
    Meenakshi College
    Bachelors in Mathematics
Projects (professional or personal) verified_user 0% verified