S
Stuart Moffat
About
Detail
Edinburgh, Scotland, United Kingdom
Contact Stuart regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
- AOperations ManagerAcademic FamiliesFeb 2026 - Current (9 months)• Lead day-to-day operational management across a growing guardianship and admissions consultancy supporting international students and families.
• Oversee operational and people-management responsibilities including onboarding, appraisal modernisation, performance management and process improvement initiatives.
• Implement operational reporting, governance structures and scalable workflows to improve efficiency, consistency and business visibility.
• Support senior leadership with operational planning, continuous improvement and strategic growth initiatives. 
Customer Operations SpecialistPhocas SoftwareMar 2024 - Nov 2025 (1 year 9 months)• Supported customer operations within a global SaaS organisation specialising in analytics and business intelligence solutions.
• Worked cross-functionally with implementation, support and customer success teams to improve operational performance and customer delivery outcomes.
• Developed reporting insights and operational visibility to support customer engagement, service delivery and operational decision-making.- SHead of ServiceSchoolGridSep 2023 - Dec 2023 (4 months)• Led service delivery and operational management within an education technology environment.
• Managed support operations, service processes and customer escalations to improve operational performance and customer experience. - CHead of Professional ServicesCRB CunninghamsMar 2017 - Jul 2023 (6 years 5 months)• Led Professional Services operations delivering large-scale implementation and customer delivery programmes across the UK education sector.
• Managed multi-disciplinary teams delivering concurrent projects across Multi-Academy Trusts, Local Authorities and nationwide school deployments.
• Oversaw operational governance, resource planning, KPI reporting, forecasting and delivery performance management across customer programmes.
• Successfully led the post-acquisition integration of Professional Services teams, processes and operational structures.
• Consistently delivered revenue performance above target while improving operational efficiency and customer outcomes.
• Supported large-scale deployments across more t - CHead of Project Management (UK)CRB CunninghamsFeb 2013 - Mar 2017 (4 years 2 months)• Led UK project management operations delivering complex education technology implementation programmes.
• Managed project teams, implementation schedules, customer communication and delivery governance across multiple concurrent projects.
• Coordinated cross-functional teams to manage risks, priorities, resources and operational delivery challenges.
Education
verified_user
0% verified
- JHND Electrical EngineeringJewel & Esk Valley College