Stiven Bohorquez Internal business professional

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Intake coordinator

Barcelona Counseling

Oct 2025 - Apr 2026 (7 months)

● Managed 50–60 daily emails, requests, and client inquiries, maintaining prompt and professional communication.
● Coordinated 20+ weekly appointments and calendar updates for clients and internal staff.
● Prepared and reviewed 15+ intake files weekly, ensuring documentation readiness before appointments.
● Verified sensitive client information with 98%+ accuracy, helping reduce intake errors.
● Maintained organized digital records for 100+ active clients across multiple systems.
● Completed follow-ups on missing forms and confirmations, improving response rates by 30%.

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Intake Coordinator

BARCELONA COUNSELING, LLC

Oct 2025 - Feb 2026 (5 months)

Healthcare Intake & Data Operations Specialist Sep 2025 – Feb 2026 • Managed 10+ daily client intakes across OA and ROADS platforms. • Conducted 7+ daily insurance verifications (VOB). • Processed 50+ intake/referral emails per day. • Documented 30+ daily client interactions in real time. • Performed documentation audits prior to provider assignment. • Maintained waiting list and ready-to-schedule workflow tracking. • Ensured HIPAA-compliant data handling.

Virtual Assistant

Virtual Practice Partners

Nov 2024 - Mar 2026 (1 year 5 months)

● Managed 40+ active client cases weekly, tracking appointments, pending actions, follow-ups, and status changes to ensure smooth workflow coordination.
● Handled 25+ weekly appointment requests, reschedules, and cancellations, maintaining an organized and up-to-date calendar for the doctor’s office.
● Verified insurance, client details, and appointment information for 50+ weekly patient interactions, helping reduce scheduling errors and no-shows.
● Updated and maintained CRM records for 150+ client profiles monthly, ensuring accurate contact information, notes, and service history.
● Assisted with marketing initiatives and lead generation efforts, creating 20+ new monthly opportunities to attract prospective clients.

Workers’ Compensation Case Operations Specialist

EMAPTA

May 2024 - Aug 2025 (1 year 4 months)

Managed 30+ active Workers’ Compensation cases simultaneously.
• Led full intake lifecycle from client onboarding through insurance submission.
• Collected and structured 15 years of employment history per client.
• Entered detailed case data into HubSpot-based CRM, ensuring all client information was relevant, up-to-date, and submitted within strict deadlines.
• Reprocessed denied cases under strict deadlines with legal coordination.
• Maintained structured case tracking through resolution.
• Utilized Candidate Relationship Management (CRM) principles and systems, specifically HubSpot, to meticulously manage client information, ensuring accuracy and timely updates for all active cases.
• Provided e

Representante superior del servicio de atención al cliente

Optum

Aug 2022 - Sep 2024 (2 years 2 months)

Clarification of Insurance Benefits: Effectively communicate with customers to help them understand the benefits offered by their insurance policies. Provide clear explanations about coverage, deductibles, and relevant policy details. as well I completed customer insights reports and input over 5,000 units of sensitive data Claims Assistance: Guide customers through the process of medical bill claims. Address inquiries related to claim status, submission procedures, and documentation requirements, escalating processes through internal platforms or gmail. This guidance has resulted in a 15% reduction in claim processing times and a 25% increase in successful claim resolutions. Member Activity Reporting: Accurately document and report member

Senior Customer Service Representative

Optum

Aug 2022 - Apr 2024 (1 year 9 months)

Clarification of Insurance Benefits: Effective communication to help customers understand the benefits offered by their insurance policies. Provide clear explanations about coverage, deductibles, and relevant policy details.

Claims Assistance: Guide customers through the process of claiming medical bills. Address inquiries related to the status of claims, submission procedures, and documentation requirements.

Member Activity Reporting: Accurately document and report member activities for record-keeping and analysis purposes, as well as scheduling medical appointments and daily activities

Account Support: Assist customers with the account login process, addressing any login-related issues. Provide support for

customer service representative

Sitel

Feb 2021 - Jul 2022 (1 year 6 months)

Manage inquiries regarding claims for purchases within the app or website, working with both buyers and sellers while meticulously evaluating documentation for each case. Coordinated and scheduled appointments between clients and support teams, ensuring seamless communication and timely resolutions for all parties involved.

Virtual assistance

Teleperformance

Dec 2019 - Mar 2024 (4 years 4 months)

Call Center Assistant

Tpm

Dec 2019 - Oct 2020 (11 months)

High Call Volume Management: Efficiently handled an average of 100 calls per day, surpassing the quota by 13%. This achievement highlights my ability to maintain high productivity and manage time effectively in a fast-paced environment. Outstanding Customer Satisfaction: Earned a consistent 5-star customer satisfaction rating, reflecting my commitment to resolving issues promptly and effectively. My focus on clear communication, empathy, and problem-solving has been crucial in ensuring positive customer experiences. Team Collaboration and Support: Worked closely with team members and other departments to streamline processes and enhance overall service quality. My collaborative approach has been instrumental in achieving team goals and impr

Stiven Bohorquez

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Stiven Bohorquez

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Behavioral traits