Stiven Bohorquez

Stiven Bohorquez

About

Detail

Internal business professional
Bogota D.C., Colombia
Contact Stiven regarding: 
work
Full-time jobs
Starting at USD900/month
Flexible work
Starting at USD5/hour
id_card
Internships
Starting at USD500/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • B
    Intake coordinator
    Barcelona Counseling
    Oct 2025 - Apr 2026 (7 months)
    * Managed 50–60 daily emails, requests, and client inquiries, maintaining prompt and professional communication. * Coordinated 20+ weekly appointments and calendar updates for clients and internal staff. * Prepared and reviewed 15+ intake files weekly, ensuring documentation readiness before appointments. * Verified sensitive client information with 98%+ accuracy, helping reduce intake errors. * Maintained organized digital records for 100+ active clients across multiple systems. * Completed follow-ups on missing forms and confirmations, improving response rates by 30%.
  • Virtual Podiatry Partners
    Virtual Assistant public Remote experience
    Virtual Podiatry Partners
    Nov 2024 - Mar 2026 (1 year 5 months)
    * Managed 40+ active client cases weekly, tracking appointments, pending actions, follow-ups, and status changes to ensure smooth workflow coordination. * Handled 25+ weekly appointment requests, reschedules, and cancellations, maintaining an organized and up-to-date calendar for the doctor’s office. * Verified insurance, client details, and appointment information for 50+ weekly patient interactions, helping reduce scheduling errors and no-shows. * Updated and maintained CRM records for 150+ client profiles monthly, ensuring accurate contact information, notes, and service history. * Assisted with marketing initiatives and lead generation efforts, creating 20+ new monthly opportunities to attract prospective clients. * Maintained organized
  • EMAPTA
    Workers’ Compensation Case Operations Specialist
    EMAPTA
    May 2024 - Aug 2025 (1 year 4 months)
    Managed 30+ active Workers’ Compensation cases simultaneously. • Led full intake lifecycle from client onboarding through insurance submission. • Collected and structured 15 years of employment history per client. • Entered detailed case data into HubSpot-based CRM, ensuring all client information was relevant, up-to-date, and submitted within strict deadlines. • Reprocessed denied cases under strict deadlines with legal coordination. • Maintained structured case tracking through resolution. • Utilized Candidate Relationship Management (CRM) principles and systems, specifically HubSpot, to meticulously manage client information, ensuring accuracy and timely updates for all active cases. • Provided executive assistance by managing app
  • Optum
    Senior Customer Service Representative
    Optum
    Aug 2022 - Apr 2024 (1 year 9 months)
    Clarification of Insurance Benefits: Effective communication to help customers understand the benefits offered by their insurance policies. Provide clear explanations about coverage, deductibles, and relevant policy details. Claims Assistance: Guide customers through the process of claiming medical bills. Address inquiries related to the status of claims, submission procedures, and documentation requirements. Member Activity Reporting: Accurately document and report member activities for record-keeping and analysis purposes, as well as scheduling medical appointments and daily activities Account Support: Assist customers with the account login process, addressing any login-related issues. Provide support for general account management in
  • Sitel
    customer service representative
    Sitel
    Feb 2021 - Jul 2022 (1 year 6 months)
    Manage inquiries regarding claims for purchases within the app or website, working with both buyers and sellers while meticulously evaluating documentation for each case. Coordinated and scheduled appointments between clients and support teams, ensuring seamless communication and timely resolutions for all parties involved.
  • Teleperformance
    Virtual assistance
    Teleperformance
    Dec 2019 - Mar 2024 (4 years 4 months)
Education verified_user 0% verified
  • U
    Virtual International Diploma in Business and Innovation in the 4.0 Industry
    Universidad Popular Autónoma de Puebla UPAEP
    Oct 2020 - Dec 2020 (3 months)
  • U
    International business professional
    Universidad Santo Tomás-
    Feb 2015 - Sep 2021 (6 years 8 months)
  • Servicio Nacional del Aprendizaje-SENA
    Logistics Technician, Logistics Management, Materials Management, and Supply Chain Management
    Servicio Nacional del Aprendizaje-SENA
    Jan 2010 - Jan 2014 (4 years 1 month)