S

Steve Palma Morales

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San José, San José Province, Costa Rica
Contact Steve regarding: 
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Full-time jobs
Starting at USD2.5k/month
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Networking

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Mimica
    Senior Process Analyst - Intelligent Automation
    Mimica
    Dec 2025 - Current (10 months)
    • Led 40+ automation projects, generating savings from thousands to millions of USD for enterprise clients, and contracts of the same magnitude
    • Secured a $73K contract by directing a high-speed Proof of Concept (POC), mapping processes, and designing automation workflows that demonstrated clear ROI to C-suite executives
    • Analyzed and scaled existing automations, creating a new business case that tripled usage and drove a $1.3M contract expansion
    • Built end-to-end process maps from 10,000+ hours of employee activity recordings to identify inefficiencies
    • Validated AI-labeled events, improving model accuracy and reliability by 25%+
    • Prioritized automation opportunities, enabling C-level data-driven decisions on
  • TripleTen
    AI Automation Instructor
    TripleTen
    Jul 2025 - May 2026 (11 months)
    • Trained 400+ students in AI Automation, achieving 90%+ project completion and certification success
    • Delivered courses on prompt engineering, LLMs, no-code app development, and AI-driven automation
    • Guided capstone projects building chatbots, intelligent agents, and integrated AI solutions
    • Supported career readiness, boosting student job placement outcomes through resume/LinkedIn coaching
    • Provided comprehensive customer service and teaching support to US-based students, ensuring a positive and complete educational experience throughout their AI automation learning journey.
  • Mimica
    Process Analyst - Intelligent Automation
    Mimica
    Dec 2024 - Dec 2025 (1 year 1 month)
  • Appen
    Artificial Intelligence Trainer
    Appen
    Oct 2024 - Dec 2024 (3 months)
    • Enhanced Falcon LLM by refining AI-generated responses, increasing accuracy and user relevance by 20%+
    • Developed effective prompts and evaluation strategies for high-quality outputs
    • Delivered continuous feedback loops, raising overall model capability and naturalness
    • Established standards of excellence through grading and analysis of 10,000+ AI outputs
  • I
    Security and Processing Specialist
    Inversiones Teribe CSC S.A.
    Jul 2024 - Dec 2024 (6 months)
    • Processed and analyzed 1,000+ data records, reducing errors and discrepancies.
    • Implemented strict security verification, safeguarding sensitive company information.
    • Developed fraud-prevention strategies, helping reduce potential losses by thousands of USD.
    • Ensured compliance with 100% of regulatory standards, reinforcing organizational integrity.
    • Provided exceptional customer service by directly assisting clients with their financial situations, ensuring seamless payment processing and actively working to prevent fraud.
  • CyraCom Language Solutions
    English-Spanish Interpreter
    CyraCom Language Solutions
    Apr 2024 - Jul 2024 (4 months)
    • Delivered 95%+ accuracy in consecutive and simultaneous interpretation across 911, medical, legal, and business sectors
    • Interpreted hundreds of high-stakes sessions, ensuring clarity and decision-making success
    • Maintained strict confidentiality and compliance with professional/ethical standards
    • Adapted communication with cultural sensitivity, achieving consistently high client satisfaction scores
Education verified_user 0% verified
  • Tetr College of Business
    Bachelor's degree Management and Technology
    Tetr College of Business
    Sep 2025 - Current (1 year 1 month)
  • ULACIT
    Bachelor's Degree Computer Science
    ULACIT
    Jan 2024 - Current (2 years 9 months)