Steven Lemus

Contracted Network Engineer

Cleveland Clinic

Jan 2024 - Mar 2025 (1 year 3 months)

• Conducted security audits, implemented VPNs, and managed authentication protocols to strengthen cybersecurity. • Monitored and troubleshot enterprise networks using tools like Wireshark, SolarWinds, and Splunk, identifying and resolving performance bottlenecks. • Configured and maintained VLANs, ACLs, and routing protocols to support secure and efficient network operations. • Collaborated with security teams to remediate vulnerabilities identified by tools such as Prowler and CloudWatch in AWS environments. • Provided advanced technical support for escalated networking issues, including BGP route instability and load balancer misconfigurations.

SystemAdmin/ Tech Support

Florida National University

May 2023 - Apr 2025 (2 years)

• Managed and maintained the Blackboard Learn platform, ensuring seamless LMS/SIS integration, which improved user satisfaction and system reliability. • Led AWS cloud migrations for LMS archiving, utilizing S3, RDS, and Cloudwatch to maintain accreditation compliance. • Managed onboarding and offboarding processes: provisioning laptops, imaging devices, and creating accounts in Active Directory and Office 365 with role-based access. • Administered group policies, file shares, and remote access solutions to maintain productivity across distributed teams. • Automated routine tasks with PowerShell scripts, reducing repetitive manual work.

Contracted App Technician

Baptist Health South Florida

Oct 2022 - Feb 2023 (5 months)

• Worked with Cisco Meraki to monitor app and network connectivity, ensuring optimal performance. • Assisted in launching and troubleshooting Baptist's PineApp, fixing bugs, and improving user experience. • Supported enterprise applications by resolving performance issues at the database level and coordinating with DBAs to optimize queries.

L

IT Specialist

Living Air Inc

Apr 2019 - Oct 2022 (3 years 7 months)

• Installed and configured network hardware, including routers and wireless access points. • Managed IT infrastructure, troubleshooting software/hardware issues, and ensuring system reliability. • Conducted system backups and enhanced security measures using firewalls and VPNs to protect company data, reducing the risk of data breaches.

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