Steven Bailey VIP Account Management | iGaming | Crypto | Sales and Customer

VIP Account Manager

LACIAS

Jun 2024 - Dec 2024 (7 months)

● Managed portfolio of 200+ VIP Players ● Collaborated with internal teams, including marketing and operations, to optimize VIP services and deliver a seamless gaming experience. ● Analyzed player behavior and gaming preferences to identify opportunities and increased retention and revenue growth. ● Contributing to an average 85% Net Revenue

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Founder

Seamoss Pty

Jun 2020 - Current (5 years 11 months)

With determination and resilience, I navigated the complexities of launching a business during a global crisis. From sourcing high-quality seamoss to developing an e-commerce platform, every step required careful planning and resourcefulness. Leveraging digital marketing strategies, I connected with customers seeking natural remedies to support their immune systems and overall well-being. Looking back, founding the seamoss company during the pandemic was a testament to the power of entrepreneurship and the resilience of the human spirit. It taught me valuable lessons about adaptability, innovation, and the importance of staying true to one's vision even in the face of adversity.

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Senior VIP Host / VIP Account Manager

Squrebox

Feb 2020 - Jun 2023 (3 years 5 months)

My role was to provide personalized service and exclusives experiences to our most valued players. Building strong relationships with high rollers was key to ensuring their satisfaction and loyalty to our platform. Each day brought new opportunities to engage with VIP players, whether it was through tailored promotions, special events, or one-on-one interactions. I worked closely with our VIP clients to understand their preferences and anticipate their needs, striving to exceed their expectations at every turn.

Service to Sales Manager| Sales Senior Coach

Sitel

Jul 2018 - May 2019 (11 months)

Moving into the position of Service to Sales Manager presented a new set of challenges and opportunities. Here, I embraced a broader perspective, focusing not only on driving sales but also on enhancing the overall customer experience. I led initiatives to integrate sales techniques into service interactions, ensuring that every customer interaction became an opportunity to add value and drive revenue.

Sales Coach

Sitel Group

Oct 2016 - Jul 2018 (1 year 10 months)

Sales Specialist

Sitel Group

Feb 2015 - Oct 2016 (1 year 9 months)

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Executive Chef/ Co-Founder

Caribbean Foods Pty

Mar 2014 - Aug 2017 (3 years 6 months)

Working at my restaurant as both a chef and administrator has been a whirlwind of responsibilities and creativity. From crafting tantalizing menus to managing inventory and staff, each day presents new challenges and opportunities for innovation. Balancing the demands of the kitchen with the administrative duties requires meticulous organization and effective communication. Yet, seeing satisfied customers enjoying their meals makes every moment worthwhile, fueling my passion for culinary excellence and business management. Our major operations were through catering services, holding yearly contracts in call centers and yearly government activities such as Carnaval and Fiesta Patria.

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Sales Coach

EGS Expert Global Solutions

Mar 2012 - Apr 2014 (2 years 2 months)

As a Sales Supervisor, every day was a dynamic blend of leadership, strategy, and customer engagement. I thrived on motivating my team to exceed sales targets through effective coaching and support. Whether it was analyzing sales data to identify trends, developing sales strategies, or providing exceptional support on the floor, I embraced the challenges with enthusiasm. Building strong relationships with both clients and colleagues, as was maintaining a positive and collaborative atmosphere within the sales team. Each successful sale felt like a triumph, reinforcing my commitment to driving results and fostering a culture of excellence in sales performance.

Accounts Payable Specialist

Grand Palladium Hotels Resorts

May 2008 - Nov 2009 (1 year 7 months)

 Analyze and post invoices  Filing and maintaining the ledger  Balancing accounts and Analyze Financial Statements  Prepare payment sheets and cheques  Prepare Bank Reconciliation etc.

Steven Bailey

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