S
Steph.torri0378@proton.me
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Edinburg, Texas, United States
Résumé
Jobs
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- BMember Engagement CoordinatorBeneLynkApr 2024 - Mar 2025 (1 year)• Contacted members thoroughly to discuss potential state BENEFITS, providing guidance and acknowledgment for any pending medical inquiry concerns.
• Transitioned into SME after the initial month of employment by coordinating upcoming hires through training.
• Utilized multiple systems and tools to conduct secure and accurate reviews of Personally Identifiable Information (PII) while adhering to confidentiality protocols and commitment to data security.
• Leveraged daily utilization of the Lynk360 platform, employing predictive modeling to identify potential members likely to qualify for dual enrollment and those at risk of losing it.
• Analyzed social determinants of health and charted assessment responses into actionab - AClient CoordinatorArkos HealthOct 2023 - Dec 2023 (3 months)• Executed daily interactive attempts to contact clients regarding annual
beneficiary health evaluation. Managed over 120+ calls per shift along with
scheduling them.
• Implemented overall goal to obtain an accurate analysis of clients'/patients'
health records or current diagnostics.
• Documented all successful and unsuccessful interactions while advising on any
inquiries or concerns. Obtained a 100% conversion rate. 
FEMA RepresentativeKforceOct 2022 - Jan 2023 (4 months)• Performed as an advocate for the customers by documenting insights and sharing
them internally with management, resulting in a QA passing score over 80% of call
inquiries.
• Directed client inquiries, resolving conflicts, and confirmed appointments with
external tiers.
• Provided exceptional customer service on phone and email, leading to a client
satisfaction rating score of 96%.- COVID-19 Info RepresentativeMaximusJan 2021 - Mar 2022 (1 year 3 months)• Utilized knowledge of 100+ support organizations to make tailored
recommendations based on a customer's needs and preferences.
• Promptly answered up to 70+ calls per shift within the company goal of 5
seconds within a 98% success rate.
• Coordinated new and existing appointments immediately pre highly urgent
demand. - Tech Support RepresentativeCognosanteJan 2020 - Jul 2020 (7 months)• Troubleshooted technical issues with customers step by step to ensure
first call resolution metrics were exceeded every month after employment.
• Answered approximately 80 incoming calls within 10 seconds daily
utilizing a courteous and professional manner to collect information and
identify customer needs.
• Maintaining Personal Experience conversion rate above 97% on a weekly
basis. - BTech Support RepresentativeBlack Turtle ServicesJun 2019 - Sep 2019 (4 months)• Provided customer support to clients' accounts while documenting
issues for escalation to review and intake.
• Met and exceeded daily productivity goals, including high call volume
and appointment setting, and consistently earned top survey satisfaction
scores.
• Directed client inquiries, resolve conflicts, and confirm appointments
with external offices. - Team MemberPeter Piper PizzaMar 2017 - Jun 2018 (1 year 4 months)• Operated POS cash register, handling 92 transactions on average daily
• Oversaw inventory management for over 2000 SKUs, which included daily
maintenance, internal placement insights, client location assistance, and
procurement support.
• Carefully collected information such as name,address, phone number, and the
nature of the request for over 500 customers per week.
Education
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- EHigh School DiplomaEDINBURG HIGH SCHOOLAug 2014 - May 2018 (3 years 10 months)