Stephanie Acevedo Urrea
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Social communicator and journalist, customer service advocate
Bogotá, Colombia
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Agente de reservas verified_user Verified experienceMinor InternationalFeb 2024 - Jun 2024 (5 months)Como Agente de reservas, fui responsable de gestionar las solicitudes de los clientes, asegurando una experiencia de reserva fluida y eficiente. Mantuve una comunicación constante con los clientes para resolver dudas y proporcionar información sobre los servicios disponibles. Además, utilicé Slack para facilitar la comunicación interna, lo que mejoró la colaboración entre el equipo y optimizó la respuesta a las necesidades de los clientes.- BCustomer Service SpecialistByDzyne IncMay 2023 - Current (2 years 2 months)As a Customer Service Specialist, I was dedicated to providing exceptional support to clients, addressing inquiries, and resolving issues promptly to enhance customer satisfaction. I maintained a thorough understanding of our products and services to effectively assist customers in making informed decisions. Additionally, I was responsible for organizing events and scheduling trips for clients and organizers, which contributed to a seamless experience and strengthened client relationships. This experience in corporate travel management allowed me to develop strong organizational skills and attention to detail, ensuring that all client needs were met efficiently. Furthermore, I utilized Slack for internal communication, which facilitated col
- hCustomer Service RepresentativeholaflyMar 2023 - Aug 2023 (6 months)
- SCustomer Service RepresentativeSutherland Healthcare SolutionsOct 2021 - Aug 2023 (1 year 11 months)
- Logistics CoordinatorLean StaffingJun 2021 - Jan 2022 (8 months)As a Logistics Coordinator, I was responsible for overseeing the supply chain operations, ensuring timely delivery of goods, and maintaining accurate inventory records. I collaborated with various departments to streamline processes and improve efficiency. Additionally, I utilized Slack for internal communication, which facilitated real-time updates and enhanced team collaboration, ultimately contributing to smoother logistics operations.
Education
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- Social communicarion and journalismUniversidad ExternadoJul 2016 - Nov 2021 (5 years 5 months)
- Journalism - faculty of social communicationUniversidad Externado de ColombiaJan 2016 - Dec 2021 (6 years)
Projects
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- MOrgMinisterio de Salud y Protección SocialMar 2021 - Sep 2021 (7 months)
Publications
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- Modelos webcam, orgasmo de informaciónUniversidad Externado de ColombiaJan 2021