Stephen Sundae Luna

Stephen Sundae Luna

About

Detail

Data Entry Specialist | QA Supervisor | Executive Assistant | Owner of Nexus VA Solutions
Northern Mindanao, Philippines

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Timeline


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Résumé


Jobs verified_user 0% verified
  • Nexus VA Solutions
    Company Owner
    Nexus VA Solutions
    Sep 2024 - Current (2 years 3 months)
    I’m the Founder and Owner of Nexus VA Solutions, a virtual assistant agency specializing in Executive Assistant and administrative support for executives, clinic owners, and growing organizations.

    Nexus was built on one core belief: quality support requires structure, not shortcuts. I personally oversee the full VA lifecycle—from sourcing and screening to training, deployment, and ongoing performance management—to ensure every client gets dependable, long-term support.

    What I do:
    1. Lead end-to-end hiring, onboarding, and training of Executive Assistants
    2. Match clients with VAs based on role complexity and years of experience
    3. Implement strict quality checks pre-hire, during training, and throughout
  • G
    Executive Assistant
    GlobeCoRe Inc
    Apr 2023 - Current (3 years 8 months)
    • Communicate effectively with a variety of people, including their superiors, colleagues, and clients.
    • Write clear and concise emails and reports, as well as speak confidently and professionally.
    • Serve as a primary point of contact for inquiries and requests.
    • Edit, create, and update marketing materials like flyers, brochures, and business cards.
    • Manage emails and schedule business meetings as well as managing the calendar.
    • Schedule clients and manage the patient profile in the database.
    • Use Go High Level to manage leads and setup automations inside CRM.
    • Send email marketing and create forms inside Go High Level.
  • A
    Regional Partnerships Director
    ARDE Kids Sacramento California
    Feb 2024 - Feb 2025 (1 year 1 month)
  • B
    Scheduling Admin Assistant
    Behavior Matters LLC
    Sep 2022 - Jun 2023 (10 months)
    • Input and manage data accurately within relevant systems and databases.
    • Serve as a primary point of contact for inquiries and requests
    • Responsible for creating and managing the schedules of clients at the clinic while collaborating with team members and clinical staff.
    • Communicate schedule updates and changes to team members and ensure everyone knows the status.
    • Create and update a spreadsheet of the master schedule, cancellation, and clinical documentation and a tracker for both staff and clients in all locations Provide regular reports on the attendance of clients and staff.
    • Communicate with families with letter via email when attendance standards are not met.
    • Do quality checks on technician not
  • C
    QA Supervisor
    Contact Point
    Aug 2021 - Jun 2023 (1 year 11 months)
    • Oversee quality assurance program and ensure that products and processes meet or exceed standards.
    • Supervise and direct quality assurance analysts responsible for enforcing Good Practices and other quality-related policies to meet quality standards.
    • Maintains close working relationships with other department managers and supervisory personnel to meet and maintain product quality, identify, solve, and prevent product quality problems, maximize productivity, and comply with regulatory requirements.
    • Involves in the design of call monitoring formats and quality standards.
    • Assist in investigating and correcting quality-related issues.
    • Coordinates and facilitates call calibration sessions for staff and the QA
  • D
    Technical Support Team Lead
    Dexcom Philippines
    Dec 2020 - Aug 2021 (9 months)
  • Conduent
    Supervisor
    Conduent
    Sep 2019 - Sep 2020 (1 year 1 month)
  • Wipro Limited
    Team Leader / Supervisor
    Wipro Limited
    May 2017 - Sep 2019 (2 years 5 months)
    I handled a team of 16 members in the productions.
  • Wipro Limited
    Trainer
    Wipro Limited
    May 2016 - May 2017 (1 year 1 month)
    I was able to handle three classes with 100% throughput or passing trainees.
  • Wipro Limited
    Customer Service Representative
    Wipro Limited
    Oct 2015 - May 2016 (8 months)
Education verified_user 0% verified
  • X
    Bachelor of Science in Nursing, Bachelor of Science in Nursing
    Xavier University Ateneo de Cagayannotactive
    Jan 2003 - Jan 2007 (4 years 1 month)
Awards verified_user 0% verified
  • Wipro Limited
    Top Agent
    Wipro Limited
    I became the Top 1 agent for the whole site during April 2016.
  • Wipro Limited
    Best Trainee
    Wipro Limited
    When the account was opened in our company, I became the top agent with 100% score in all four assessments
  • Wipro Limited
    Top Team Lead
    Wipro Limited
    I became the top team lead in the OJT department. I was able to handle 28 agents and 5 support agents.
  • Wipro Limited
    Top Agent
    Wipro Limited
    I became the Top 2 agent for the whole site while passing all the metrics with high survey score.
  • Wipro Limited
    Top Agent
    Wipro Limited
    I was the first ever agent who became the top during the opening of our account.
  • Wipro Limited
    Top Trainer with 100% Throughput
    Wipro Limited
    I handled three classes and all of these with 100% throughput or all agents were able to pass with no fall outs.
  • Wipro Limited
    Top Agent
    Wipro Limited
    I became the Top 4 agent in the whole site.