Stephen Michaels Okebe

Stephen Michaels Okebe  new_releases

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Council Member at GLG
Nairobi County, Kenya

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  • QContact
    Country Manager, Kenya
    QContact
    Mar 2025 - Current (1 year 8 months)
    Spearheading QContact’s market entry in Kenya, driving business growth, and establishing the brand as a leader in contact center technology. This role is a unique blend of entrepreneurship, strategy, and execution, requiring deep industry expertise and a results-driven approach.

    What I do:
    • Market Expansion & Strategy: Develope and execute a market-winning strategy, leveraging deep knowledge of Kenya’s BPO landscape and key industry relationships to establish QContact’s presence.
    • Revenue Growth & Client Acquisition: Secure strategic partnerships with major enterprises, driving significant revenue growth and positioning QContact as a preferred contact center solution.
    • Sales & Business Development: Lead end-t
  • GreenGather GG
    Founder and Executive Director of Operations
    GreenGather GG
    Dec 2024 - Current (1 year 11 months)
    As the Founder and Executive Director of Operations at GreenGather, I bring over 17 years of leadership experience in Business Process Outsourcing (BPO), Call Center Operations, E-commerce Strategy, and Supply Chain Management across Africa, the UK, and South Asia. My journey has been defined by driving operational excellence, scalable growth, and workforce development in emerging markets.

    Having led operations for global brands like ChipChip LLC, CCI Global, and Pyypl, I’ve honed a unique blend of strategic leadership and data-driven decision-making that ensures business success. My experience in last-mile fulfillment, customer experience (CX) optimization, and process optimization now drive GreenGather’s mission to revolutioniz
  • CCI Global
    Senior Operations Manager
    CCI Global
    Jul 2023 - Oct 2024 (1 year 4 months)
    Drives the connection of strategy to best in class operational excellence. Align stakeholders and initiatives across the business, promote reusable design, challenges the status quo, frame decisions, negotiates good outcomes and do what it takes to execute on the line of business strategy.

    Acts as Innovation Evangelist. Capture the tactical and strategic business goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance. Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents.
  • Call Centre House CCH
    Director of Operations, Africa
    Call Centre House CCH
    Jan 2023 - Current (3 years 10 months)
    As the Founder and Director of Call Centre House (CCH), a Nairobi-based organization, I am passionate about advancing the Business Process Outsourcing (BPO) and call center industries across Africa. With over 17 years of experience working with global brands like Metro by T-Mobile, T-Mobile, AT&T, Spirit Airlines, JetBlue, and Facebook, I bring extensive expertise in operational strategy, team leadership, and process optimization.

    At CCH, we specialize in delivering tailored solutions that cover all aspects of call center operations, strategy, training, and business process optimization. Since our founding in 2023, we have been committed to helping businesses in Africa and Asia navigate the dynamic outsourcing market with a focus
  • CCI Kenya
    Manager of Operations
    CCI Kenya
    Sep 2021 - Jul 2023 (1 year 11 months)
    Responsible for strategic, frontline role supporting a targeted portfolio of high-value Metro by T-Mobile customers.

    I am accountable for enabling customers to maximize the value of being with Metro by T-Mobile while realizing their desired outcomes while enjoying all products and services.
    As an integral Senior Lead of the customer service team, my focus is on adopting and utilizing Metro by T-Mobile products and services, driving growth initiatives, and building customer advocacy/Loyalty.

    Ably responsible for developing and maintaining strong relationships with all customers globally. I possess a deep knowledge of their customer’s business requirements and serve as a trusted advisor in building and executing
  • Pyypl For million Digital Natives
    Business Sales Manager
    Pyypl For million Digital Natives
    Mar 2021 - Sep 2021 (7 months)
    Pyypl™ is a payment technology company and financial services provider using blockchain in its core systems. Pyypl is a soon to be launched globally accepted digital alternative for a credit card, if you cannot get one. Pyypl works immediately, and it can be used anywhere, anytime with a smartphone. Pyypl connects you directly into the formal financial system. Pyypl is safe, affordable, and easy to use. We are proud to be 100% compliant with all the regulatory and security standards and to support global initiatives for financial inclusion. Pyypl Group has the ambition to become the biggest fintech payment services provider in the Middle East and Africa.

    Managing Pyypl's Sales Operations by meeting customer acquisition and revenu
  • GLG
    Council Member
    GLG
    Nov 2020 - Current (6 years)
    As a data-driven and research leader, I connect Clients and decision-makers with powerful insights backed up with data from my first-hand experience so that they can act with confidence that comes from the true reality. I bring the power of insight to every great professional decision.
  • CloudFactory
    Senior Associate Manager of Operations
    CloudFactory
    Jan 2019 - Mar 2021 (2 years 3 months)
    Managing Kenya operations of the CloudFactory HQ and its associated arms spread across the globe through synchronizing it with the corporate and its international service delivery units by remote synergy and implementing professional and efficient operational mechanisms.

    Promoted to direct and Head Cloudfactory Procurement division and overall business operations of all three Cloud factory hubs (Cloud factory Headquarters-Peponi road, Parklands Hub and Mombasa Hub). Developed and managed annual regional operations budget of $34M including revenue and expense forecasts, leading a team of 18 members in operations in delivering operational excellence to more than 1200 Cloud workers while meeting financial goals.

    Responsi
  • Bottles and Wines
    Founder and Project Director
    Bottles and Wines
    Aug 2018 - Apr 2023 (4 years 9 months)
    As the Project Director of Bottles and Wines, I am responsible for defining the strategic direction for the business and ensure long term growth and value creation. Under my leadership Bottles and Wines is one of the fastest-growing businesses in wine travel and events here in Africa. I have received the critical acclaim of building an effective team and developing a cutting edge company that operates at the forefront of rapidly changing industries. I have the overall responsibility of establishing the company’s elite member base and oversee the company continuous expansion across the globe.
  • Q
    Director Of Business Development
    Quest Inc Summit
    Mar 2018 - Jan 2019 (11 months)
    I worked exclusively with C-level Executives of emerging and disruptive technology businesses in Kenya. We assisted them with the objective insight they need to make the right strategic and tactical decisions. Our comprehensive suite of services delivered strategic advice and proven best industry practices to assist the client to succeed in their mission-critical priorities.

    By leveraging the expertise of our world-renowned Sales, Marketing and Analyst community, We acted as trusted advisors to CEOs/Executive management functions and supported them in making the right strategic decisions to overcome critical business issues and challenges.

    Direct sales and account managers for increased product sales, new client servic
  • Telkom Kenya
    Change Agent Ambassador And Strategic Account Manager
    Telkom Kenya
    Nov 2016 - Mar 2018 (1 year 5 months)
    Managed business relationships of 50 Kenya and East Africa high technology, Corporate and Public accounts delivering $7.6m of annual revenue.

    Drove new sales opportunities from inception to closure with deals in the $500k - $1.2m range.
    Developed strong relationships with customer executives, managed sales pipeline, negotiated contracts, and served as the primary point of escalation for account issues.
    Closed multi-year contracts for services in Kenya and East Africa regions. All deals closed met or exceeded targeted margin levels.
    Increased sales and architected technology solutions for Telkom Kenya largest and most strategic customers-IEBC - Independent Electoral and Boundaries Commission, Standard Chartered Bank
  • Telkom Kenya
    Learning Manager
    Telkom Kenya
    Feb 2014 - Nov 2016 (2 years 10 months)
    Developed and instituted a Sales performance management program to include Sales review cycles, annual compensation, and bonus increases, and succession planning in Telkom Kenya Ltd.

    Utilized a consulting model (needs assessment, design/develop a solution, implement, and evaluate) to provide a project/Sales lead for company-wide initiatives.

    Consulted with management concerning individual and team development sales techniques needs. Managed a $200,000 annual training budget.

    Designed and delivered a new employee culture training initiative for 600 employees that successfully integrated the company's vision and mission to instill a creative and dynamic culture.

    Facilitated training initiatives for
  • Telkom Kenya
    Team Lead B2B Sales-Mobile Business Unit
    Telkom Kenya
    Oct 2011 - Feb 2014 (2 years 5 months)
    Managed multi-state territory sales team selling business to business, Business to Customers, Corporate, public and government accounts with sales in excess of 10 million dollars annually. Contributed 25% of budget individually (11.5 million 2013 budget)

    Proven track record of accomplishments in building key accounts with increased penetration.

    Initiated and managed cross-functional teams which historically have not worked well together to achieve desired results-Thika, Central region Kenya

    Improved pipeline and proposal development capture rate by over 25%

    Adapted in a changing environment experiencing a succession plan without a succinct timetable.

    Provided clear and definitive leader
  • Telkom Kenya
    Brand Communication and Marketing Officer
    Telkom Kenya
    May 2011 - Oct 2011 (6 months)
    Led a project for the development, execution, and rebranding of Telkom Kenya to Orange Kenya, claim back system that hosts advertising and promotional elements, ad building capabilities, Co-Branding and co-op initiatives. Managed and administered $3million in Co-Branding activities amongst 260 trade customers. Managed the relationship with the agency that created and maintained the system.

    Obtained nearly 100% system embedment of the Telkom Kenya system within the first two months of implementation by developing and executing an inclusive training package with our sales, brand, and trade marketing organization as well as external retailers.

    Successfully managed change management with the trade and field exceeding expec
  • Telkom Kenya
    Intern-Corporate communication
    Telkom Kenya
    Jan 2011 - May 2011 (5 months)
    Secured both print and online placements for various Telkom Kenya publications such as Press statements, Press Releases and CEOs Briefings.

    Wrote various press releases and pitched national and international media at least twice a week.

    Assisted in the social media planning and execution of several Telkom Kenya’s CEO briefings, interview including Official Telkom Kenya publication and Media appearances.

    Selected as the first-ever social media intern to assist with Telkom Kenya's social media on all platforms.

    Developed comprehensive and well-researched media lists of at least 50+ contacts per list.
Education verified_user 0% verified
  • Harvard Business School Executive Education
    Harvard Leadership Program, Strategic Management and Leadership
    Harvard Business School Executive Education
    Jan 2017 - Dec 2018 (2 years)
    As a successful leader, I need to know where a company's industry is going and how to respond. Fostering teamwork at all levels, As an experienced business executive, I need to align individuals and teams behind a single vision and strategy—and turn the ship when it's time for a new direction. The above business leadership program has enhanced my ability to overcome organizational challenges, build the right team, embrace change, and drive company performance.
  • Daystar University
    Masters of Arts in Communication, Public Relations, Advertising, and Applied Communication
    Daystar University
    Jan 2013 - Dec 2015 (3 years)
    Created and mastered an in-depth understanding of PR, Media Liason, Marketing, Internal Communication, CRS Philanthropy and Strategic Marketing in the Corporate World
  • University of Nairobi
    B. A, Journalism and Media studies
    University of Nairobi
    Jan 2007 - Dec 2011 (5 years)
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • A
      Jump On Demand Kenya Winner (Alcatel Onetouch, Microsoft, Mozilla and Qualcomm)
      Alcatel Onetouch Microsoft Mozilla and Qualcomm
      Nov 2016
      Jump on Demand is the brand new Sales & Distribution recognition program, build under a unique concept that invites several Partners to join forces and challenge the Sales communities across Orange affiliates to compete on different product ranges. As a premiere for 2015/2016 edition, the two levels proposed by Orange are supported by Microsoft and Qualcomm, and by Alcatel and Mozilla, partnering to lay on the line a most daring proposal for the sales communities in 20 countries. The higher the demand, the higher the jump on it! Therefore, the top performers, the most talented players, the best of the best, are rewarded with the participation in a spectacular Sales event, in an exotic destination, for an unforgettable experience!
    • Huawei Technologies
      Huawei Sales Device Challenge Winner
      Huawei Technologies
      Aug 2015
      Assisting Huawei to capture a greater portion of revenues from the Kenya consumer business In conjunction with Telkom Kenya retail store and set a goal of 1 million smartphone sales in the year 2015.
    • F
      Orange Kenya Customer Champion
      France Telecom Orange
      Oct 2014
      Customer Champions is an annual award issued to exceptional Sales,Marketing and communication professionals who shows exemplary and provide an outstanding customer experience that grows throughout that year. Its evaluated annually under 5 snapshots i.e 1. Understanding the views of senior key decision makers 2. Mapping out the customers’ journey 3. Understanding your internal customer 4. Communicating actions to customers 5. Setting expectations around customer complaints The recognition involves all 43 Orange operating countries.