Stephen Dickerson Co-Founder & Software Engineer

Co-Founder

Integral

Oct 2025 - Current (7 months)

Partnering with founders and growth-minded teams to turn technology into a business advantage. Process automation Web development Consulting Fractional partnerships Previously: Delivered well designed and functional websites for small to mid size businesses. Managed online presence and reputation improving customer feedback, search engine position, conversions and more.

Chief Strategy Officer

Shae Marcus Consulting

Jan 2025 - Sep 2025 (9 months)

Spearheaded product management for a key client's bespoke CRM system within the roofing industry; led UI/UX design, feature set research (internal/external), and managed a development team while also contributing hands-on development work. Architected and developed full-stack AI-powered web applications and automations from scratch, including front-end interfaces, back-end database architecture, and AI agent integration, leveraging cutting-edge AI tools to deliver innovative solutions. Drove strategic business improvements by designing and implementing new SOPs, integrating advanced software solutions, and deploying AI-driven automations to streamline operations and significantly increase efficiency. Led business development and sales ini

Vice President of Client Experience & Quality Control

Solar CEOs

Jun 2022 - Feb 2025 (2 years 9 months)

Oversaw all personnel and operations for Marketing, Tech, & Client Experience departments, fostering a collaborative and high-performance environment. Planned, booked, and coordinated all in-person company events, managing and allocating over $600k in event budgets to deliver impactful experiences. Managed and resolved critical client escalations with significant business impact, ensuring swift and effective solutions to protect client relationships and company reputation. Oversaw all collections efforts for delinquent accounts receivable, improving cash flow. Managed and optimized online presence on multiple platforms including BBB, Google, and Meta, enhancing brand reputation.

Director of Client Success

Solar CEOs

Sep 2021 - Jun 2022 (10 months)

Hired, trained, and delegated responsibilities to client success managers, building a capable and efficient team. Maintained key responsibilities as CSM for big-ticket clients while taking on the director role, ensuring seamless client management. Developed and standardized departmental SOPs, improving operational consistency and quality. Created and optimized operations for client onboarding and management, enhancing client satisfaction.

Customer Success Manager

Solar CEOs

Feb 2021 - Sep 2021 (8 months)

Onboarded and managed existing marketing agency clients, successfully up-sold services and acquired new business. Managed and tracked client ad campaigns totaling more than $8 million in ad spend; handled billing process from start to finish. Consulted, directed, and advised as many as 40 active marketing clients on budget allocation & marketing strategy. Collected testimonials and ensured clients were set up to succeed in company programs.

Owner

Shuttr Media

Sep 2020 - Nov 2024 (4 years 3 months)

Real estate photo and video specialist. Delivered a seamless client experience and impactful media for socials and real estate listings.

Chief Operations Officer

Unisuit

Jan 2019 - Jul 2019 (7 months)

Multiple

ChickfilAFranchise

Nov 2012 - May 2014 (1 year 7 months)

Trained and succeeded in multiple store areas, including Front of house, Back of House, and Marketing.

Stephen Dickerson

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