Stephen Chaffins System Administrator

Systems Administrator III

HostPapa

Jun 2023 - Current (2 years 11 months)

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System Administrator III

Deluxe Corporation

Jun 2016 - Jul 2023 (7 years 2 months)

- Server setup, installation, and deployment with full-time monitoring to ensure optimal performance and reliability. - Developed migration scripts, facilitating the transition from defunct software to newer systems and applications. - Created and maintained internal documentation pertaining to all aspects of administration within the company, ensuring clarity and accessibility of information. - Proficient with several control panel and virtualization software such as Plesk, cPanel, H-Sphere, Kloxo, Virtuozzo, OpenVZ, SolusVM, Virtualizor, Proxmox, and Sphera. - Experience includes: Apache, MySQL, MariaDB, Exim, Dovecot, Courier, BIND/Named, PowerDNS, Bash Scripting, Ruby (RoR), CentOS/RHEL, Debian/Ubuntu Based, PureFTP, ProFTP, Puppet,

Technical Analyst

cPanel

Jan 2013 - May 2016 (3 years 5 months)

- Handle inbound support emails and calls fixing software issues and issues pertaining to administration and networking issues. - Basic System and Network administration, not limited to cPanel software, while working in production environments. - Creating and maintain internal documentation pertaining to common issues, as well as documentation pertaining to the software. - Identify and submit bug reports to the developers, while creating workarounds and resolutions when possible. - Experience includes: Apache, MySQL (LAMP stack), Tomcat, Exim, Dovecot, Courier, BIND/Named, Bash, Ruby (RoR), AWS, CentOS/RHEL, PureFTP, ProFTP Show less

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Linux Systems Administration

Jumplinecom Inc

Mar 2010 - Dec 2012 (2 years 10 months)

- 3 years of professional experience managing server infrastructures and data-center operations across Linux and Windows platforms. Planning, installing, configuring and optimizing the servers achieve high performance. Most recently that was around 300 Linux servers and 25 Windows based servers. - Proficiency on the command line and in the GUI with several control paneland virtualization softwares such as Plesk, cPanel, Kloxo, Virtuozzo, OpenVZ, and Sphera. - Performed regular system backups and restorations using software's such as r1soft, tivoli, rsync, and other proprietary software. - Found and resolved virus and malware outbreaks and responded to abuse/dmca requests from everything to phishing sites, to spammers, to malware injecte

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Sr. Web Designer

mywebwowcom

Feb 2009 - Jan 2010 (1 year)

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Customer Service Representative

Jumplinecom

Feb 2008 - Mar 2010 (2 years 2 months)

- Help desk/Technical Support and Customer relations. Involving answering phones, email tickets and email support requests. - Manage relationships between system administrators and clients and vice versa. Essentially, translating to/from technical jargon. - 4 years professional experience with Microsoft Windows, CentOS and Red Hat Enterprise Linux operating systems. ¥ 6 syears professional experience maintaining popular open source applications for internal use as well as being beneficial to customers. - Including experience with: cPanel/Plesk, Virtuozzo/OpenVZ, Ruby, Puppet, CentOS/RHEL, PHP, Perl, Big Brother/Nagios, Apache, Mysql, DNS/BIND, DNS Clustering. Show less

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Independent Contractor

Space Improvements

Dec 2006 - Dec 2008 (2 years 1 month)

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Customer Service Representative

Call Tech

Jan 2006 - Jun 2006 (6 months)

Technical Support Agent and Customer Service.

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Lead

D S Exteriors

Jun 2000 - Jan 2006 (5 years 8 months)

Customer Service, Sales, Management

Stephen Chaffins

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