S
Stephanie Rodríguez Orúe
About
Detail
Provincia de San José, Costa Rica
Résumé
Jobs
verified_user
0% verified
Customer Service AssociateAMN HealthcareMar 2023 - Current (3 years 2 months)Implemented proactive strategies to maintain customer satisfaction. Reduced wait times through customer service initiatives. Responded to customer inquiries via phone and email. Demonstrate accuracy and very detailed skills while information is being provided.- CClaim Senior ExecutiveCognizant Technologies SolutionsJun 2022 - Oct 2022 (5 months)Managed customer interactions and resolved issues promptly. Coordinated payments and organized supporting documentation. Developed custom solutions based on customer needs and challenges.
- Interpreter and Customer Service AgentTransperfectOct 2021 - May 2022 (8 months)As an Interpreter and Customer Service Agent, I provided accurate interpretations with cultural sensitivity, translating confidential and specialized information in both healthcare and business sectors. I developed a keen sensitivity to apply policies and procedures during medical conversations to ensure compliance with established protocols. My role also involved interpreting communications between non-English-speaking clients, attorneys, and medical staff, particularly in contexts related to personal injury law. This included discussing details, documentation, and procedures associated with legal proceedings and civil litigation stemming from accidents, such as auto accidents and workplace injuries. Additionally, I frequently provided Ove
- TSenior Agent ExecutiveTechusoJul 2020 - Apr 2021 (10 months)Interacted and coordinated with various departments to resolve system issues. Documented support interactions and evaluated user problems.
Education
verified_user
0% verified
- ULicenciado en Terapia RespiratoriaUniversidad Santa PaulaJan 2005 - Jan 2010 (5 years 1 month)
- LSecundariaLiceo de Coronado High SchoolJan 1999 - Jan 2004 (5 years 1 month)