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Stephanie Parker
About
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New Jersey, United States
Résumé
Jobs
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CLIENT SOLUTIONS SPECIALISTExtensishrJan 2023 - Current (3 years 10 months)• Provided Administrator and Trusted Advisor Access Support: Delivered comprehensive support to HR clients, ensuring 100% compliance with Quality Assurance standards in SaaS Onboarding. • Primary Point of Contact: Served as the main liaison for clients, resolving implementation issues with efficiency using SaaS tools. • Technical Support: Provided technical assistance for PrismHR and related SaaS platforms, troubleshooting issues in real time with a 90% resolution rate. • Subject Matter Expert (SME): Conducted product demos as SME for Talent Management and E-Verify, boosting client usage • PTO Implementations: Implemented Paid Time Off systems; provided training and resolved any issues to ensure seamless integration. • Performance Man- TECHNICAL SUPPORT ENGINEERICIMSApr 2021 - Dec 2022 (1 year 9 months)• Client Assistance in HRIS Environment: Supported HRIS clients by collaborating with teams, achieving timely query resolution in a SaaS environment. • Ticket and Communication Management: Managed tickets via JIRA and Salesforce, reducing average resolution time by 25%. INTERACTIVE TROUBLESHOOTING: Streamlined support communications, fostering collaboration with product managers for continuous improvements.
- MCONTRACT CUSTOMER SERVICE REPRESENTATIVEMARSHWINDS INTERNATIONAL INC.Jan 2021 - Apr 2021 (4 months)• Scheduled appointments for COVID-19 vaccination for patients in Florida.
- PSEASONAL CUSTOMER SERVICE REPRESENTATIVEPRUDENT PUBLISHINGAug 2020 - Dec 2020 (5 months)• Assisted customers with ordering greeting cards and resolved any issues throughout the order process. • Provided support to the Art Department in processing orders.
Education
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- BACHELOR OF SCIENCE COMMUNICATIONSMorgan State UniversityAug 1988 - May 1992 (3 years 10 months)