FMLA/STD Integrated Claims Examiner
Matrix Absence Management
Apr 2008 - Mar 2015 (7 years)
• Manage and maintain individual files, such as claim settlements and detailed inventories
• Assess and verify claims data to ensure validity and settlements are made according to company policies and procedures
• Contact and interview claimants, medical professionals, and/or employers to retrieve additional information
• Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to deliver a fair and prompt case resolution
• Gather information and distribute to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Finalize short-term disability claims and pay with offset taxes
• Recognize pertinent information by categorizing differences and/or similarities and