Stephanie Morales

Jobs 0% verified

Tier 1 Agent

Full Sail University

Jan 2023 - Current (2 years 7 months)

Provide first-level support to students, consistently achieving one-call resolution by accurately addressing inquiries and routing cases to the appropriate departments. Maintain detailed documentation of all student interactions to ensure timely and effective resolution of issues. Guide students through the creation of their FSA ID and assist with navigating the university's online portal. Support new students by reviewing and following up on initial enrollment documents to ensure a smooth onboarding process.
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Tier 2 Agent

Full Sail University•

Jan 2022 - Jan 2023 (1 year 1 month)

Delivered exceptional front-facing service by maintaining a welcoming and professional demeanor in guest areas. Ensured lobby areas met company standards for cleanliness and presentation. Monitored and responded promptly to various communication channels to support timely assistance. Asked targeted, clarifying questions to accurately assess caller needs and direct them to the appropriate department. Accurately documented calls and resolved individual concerns by thoroughly reviewing and addressing caller issues.
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Provider Relations Representative

Delta Dental•

Jan 2020 - Jan 2021 (1 year 1 month)

Maintained up-to-date and accurate provider records. Communicated with provider offices to collect essential documentation. Acted as a liaison between providers and the company to ensure smooth and effective communication.
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Provider Relations Representative

Molina Healthcare•

Jan 2016 - Jan 2020 (4 years 1 month)

Processed healthcare claims in accordance with established procedures and timelines. Verified and maintained accurate member and provider information in internal systems. Identified and reported claim irregularities to ensure compliance and data integrity.

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Stephanie Morales

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