Stephania Parra Mahecha
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Bachelor of Science in Electronic Engineer
Bogota D.C., Colombia
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Account Manager public Remote experienceCover GeniusJan 2022 - Current (3 years 4 months)- - Be the primary point of contact and build long-term relationships with existing and new partners. - - Develop trusted advisor status and strong relationships with partners and related stakeholders. - Ensure delivery of our solutions to partners in accordance with their needs and objectives - Communicate clearly and regularly with all stakeholders in relation to agreed objectives - Identifying opportunities for new products and the development of proposals, working closely with the verticals sales leads - Design, implement and coordinate initiatives to suit partner needs - Devise strategies to service and maintain partner relationships - Collaborate with cross functional teams to ensure partners are fully supported - Act as key liaison w- OKey Account ManagerOriónOct 2019 - Dec 2021 (2 years 3 months)- Increased customer satisfaction of actual customers. Generated a 25% growth in the Digital Workplace LOB from 2018 to 2019 and +150% growth from 2019 to 2020. - Closed deals with representative companies in Colombia such as Almacenes Máximo (Pepe Ganga - major retailer), Grupo Alciautos, Empresa Colombiana de productos Veterinarios (VECOL - Government endorsed veterinarian products company) - Consejo Nacional de Técnicos Eletrcicistas (CONTE - Government allied electrician certification entity), among others. - B2B Sales executive whose main objective is to attract new customers for Soluciones Orion in the SMB Business segment. - Met individual margin goal by selling various business solutions defined by Soluciones Orion (Office365, G Sui
- Associate TrainerSutherlandMay 2018 - Oct 2018 (6 months)- Bilingual Trainer (English - Spanish) Business to business support model. Train small, medium, and large groups in the support product. - Skill transfer of Google cloud services (Google Cloud/G Suite). Manage teams of up to 30 agents with less than 30 days in the campaign. Identify and develop action plans that impact campaign metrics. - Keep the internal documentation updated in order to provide better support to the end-user. Train agents to be able and have all the necessary information to answer the client's questions and concerns directly. - Handled customer complaints with empathy and composure. Provide constant updates to agents regarding the product. - Review Salesforce support cases, in order to validate given information to cust
- Subject Matter Expert (SME)SutherlandDec 2012 - May 2018 (5 years 6 months)- The G Suite Administration Console. Support for consultants. Specialists group leader. - Design and implement action plans towards improving overall performance ratings in the Admin Console area of the product. - Consistently met my short and long-term targets. Handled customer complaints with empathy and composure. Proactively participated in meetings and helped create new practices. - API Development using API Directory (Admin SDK) from Google Inc. Use programming logic to understand how the administration console works and thus find that it is affecting the client and the service. - Use programming skills in the review of java and python-based applications (APIs). HTTP header review (HAR Files). - Train agents to be able and have all t
- Bilingual AgentTeleperformance SpainFeb 2011 - Jul 2011 (6 months)- Sales and technical support for the Assurance Wireless campaign. Address customer complaints with empathy and composure.
- Customer Service AgentSitel GroupFeb 2011 - Nov 2014 (3 years 10 months)- Recognized as Top Performer in both campaigns. Part of the floor support team for new agents - Customer Service Advisor for Comcast and Assurance Wireless Campaigns Bilingual agent for telephone and internet technical support, mobile phone solutions. - Cross-selling of products. Assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge. - Provided accurate information about promotions, customer programs, and products, helping drive high customer retention. Promptly responded to inquiries and requests from prospective customers.
Education
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- CCertificados y licenciasJan 2017 - Current (8 years 4 months)Aditional Studies EF International Language Schools, Brighton, England Academic semester abroad January 2008 June 2008 English Level: Pre-Advance Google Training & Proven Practice Sharing Google Inc, Mountain View, CA. 40 Hours June 2015 Quarterly inter-company training, along with practice sessions and feedback to share information about the technical details and processes of Google for Work. Certications Professional Collaborator Engineer (Certication ID: 8qCzU1) Google Apps Certied Administrator Exams G Suite Fundamentals Sales Exam G Suite Education Deployment Exam Google Education Sales Exam Google Workspace Sales Credential Courses
- Bachelor of Science en Electronic EngineerUniversidad el BosqueJan 2014 - Jan 2019 (5 years 1 month)
- High School Diploma en Electronic EngineerUniversidad JaverianaJan 2009 - Jun 2014 (5 years 6 months)
- High School DiplomaGimnasio Colombo BritánicoJan 2002 - Jan 2007 (5 years 1 month)