Stephania Diaz Gutierrez

Highly skilled customer service professional with extensive experience in call center environments. I possess strong communication skills, both verbal and written, in Spanish and English (B2 level), which allows me to interact effectively with clients from diverse cultures and backgrounds. My leadership and problem-solving skills have allowed me to supervise teams and manage challenging situations efficiently. I am results-oriented, adapt easily to new environments and am characterized by assertive communication and negotiation skills.