Stephane Buenaventura Pecson
About
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Executive Assistant | Project Manager - "Efficient Project Management and Executive Support: Empowering Executives for High-Stakes Success"
Manila, Metro Manila, Philippines
Résumé
Jobs
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- RExecutive AdministratorRESPAWN ProductsMar 2024 - Current (2 years 8 months)Migrated executive KPI tracking to Ninety.io, establishing a single source of truth for leadership reporting
Delivered end-to-end executive calendar and inbox management for senior leadership
Maintained continuity of operations through a company acquisition transition (Respawn → Palmer Hamilton), remaining with the business under new ownership - PExecutive AdministratorPalmer Hamilton LLCMar 2024 - Current (2 years 8 months)Migrated executive KPI tracking to Ninety.io, establishing a single source of truth for leadership reporting
Delivered end-to-end executive calendar and inbox management for senior leadership
Maintained continuity of operations through a company acquisition transition (Respawn → Palmer Hamilton), remaining with the business under new ownership 
Project ManagerMy Amazon GuyJul 2023 - Mar 2024 (9 months)Orchestrated executive calendars across 3 departments, scheduling 30+ meetings weekly to ensure alignment with strategic goals
Automated routine tasks using Zapier and Google Workspace, increasing administrative efficiency by 25%
Produced weekly status reports, dashboards, and executive summaries, enhancing visibility across 6 project streams
Coordinated deliverables with internal teams and third-party vendors, ensuring 100% on-time completion of initiatives
Developed internal SOPs and streamlined onboarding, reducing new hire ramp-up time by 40%- IT Executive AssistantMy Amazon GuyJul 2023 - Mar 2024 (9 months)Orchestrated executive calendars across 3 departments, scheduling 30+ meetings weekly to ensure alignment with strategic goals
Automated routine tasks using Zapier and Google Workspace, increasing administrative efficiency by 25%
Produced weekly status reports, dashboards, and executive summaries, enhancing visibility across 6 project streams
Coordinated deliverables with internal teams and third-party vendors, ensuring 100% on-time completion of initiatives
Developed internal SOPs and streamlined onboarding, reducing new hire ramp-up time by 40% - Case ManagerTPG TelecomJun 2022 - Jul 2023 (1 year 2 months)Resolved 40–60 escalated cases weekly with a 95% satisfaction rate, contributing to a 20% improvement in customer retention
Reduced average case resolution time by 30% by standardizing workflows and improving cross-department communication
Maintained CRM records and supported compliance audits and real-time reporting - Team LeaderQuantrics Enterprises IncSep 2020 - Apr 2021 (8 months)Reapplied and rejoined the workforce to lead pandemic-era operations recovery
Led 17 agents, consistently surpassing SLA and performance metrics over 9 months
Increased agent productivity by 20% through coaching, QA audits, and performance dashboards
Revamped team reporting, reducing manual processes by 60% and improving real-time data visibility - Operations SupervisorTeleperformanceJun 2018 - Mar 2020 (1 year 10 months)Managed high-volume customer service operations with 500+ daily interactions while overseeing KPIs such as CSAT, NPS, and AHT
Implemented a QA framework that boosted NPS by 18% within 6 months
Led incentive programs that resulted in a 25% increase in customer satisfaction - Sales ExpertConcentrixJan 2018 - Jun 2018 (6 months)Consistently exceeded sales targets, achieving 120% of monthly quotas within first 60 days
- Back Office Support, L2 Technical SupportSitelMay 2013 - Dec 2017 (4 years 8 months)Provided tier-2 technical support and resolution for complex customer issues, achieving a 98% resolution rate
Recognized as Top Technical Support for consistent high performance and customer satisfaction scores
Education
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- Bachelor's degree, Hospitality Administration/ManagementOur Lady Of Fatima UniversityJan 2010 - Jan 2013 (3 years 1 month)