S

Stefania Maya Benítez

About

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Mexico City, Mexico

Timeline

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Résumé

Jobs verified_user 0% verified
  • Telnyx
    Product Support Specialist
    Telnyx
    Mar 2023 - Current (3 years 5 months)
    • Tier 1 and Tier 2 support for Voice, SMS, Wireless and Fax products. • Troubleshoot SIP signaling, VoIP routing, call failures and carrier incidents. • Analyze SIP traces, CDRs and service logs to identify root causes. • Investigate SMS delivery failures, routing issues and A2P 10DLC concerns. • Support DID provisioning, number management and porting requests. • Escalate issues to Engineering, Product and Carrier Operations teams.
  • Tech Mahindra
    Subject Matter Expert
    Tech Mahindra
    Jan 2022 - Jan 2023 (1 year 1 month)
    Provided escalation support, mentoring and technical guidance to support teams.
  • Tech Mahindra
    Bilingual Trainer
    Tech Mahindra
    Jan 2022 - Dec 2022 (1 year)
    Delivered onboarding and training programs for new hires.
  • Verizon
    Technical Support Representative
    Verizon
    Jan 2021 - Jan 2022 (1 year 1 month)
    Troubleshoot wireless, software and network-related issues.
Education verified_user 0% verified
  • IPN
    B.S. Geophysical Engineering
    IPN
    Jan 2015 - Jan 2020 (5 years 1 month)