Stavros Katsaridis Operations Manager at DOTSOFT SA

Operations Manager

DOTSOFT SA

Jul 2023 - Current (3 years 4 months)

Responsible for optimizing business operations and driving efficiency across all internal departments, while providing strategic support to operational leadership. Serve as the Investor Relations Officer, overseeing communication and fostering strong relationships between the company and its investors to ensure transparency and trust.

International Business & Projects Manager

DOTSOFT SA

Jul 2021 - Current (5 years 4 months)

Overseeing international ICT proposals and projects, with a focus on bid management, technical consultancy, and IT solutions. Responsible for delivering innovative services in e-Government, web and mobile applications, e-Learning, e-Tourism, e-Business, and e-Culture. Spearheading the implementation of Smart Cities and IoT solutions through cutting-edge web portals and mobile technologies to drive digital transformation and enhance client success. Fostering global partnerships to deliver impactful outcomes.

Infrastructure Services Specialist

IBM

Jun 2018 - Jun 2021 (3 years 1 month)

Designed and developed infrastructure solutions for IT, Network, Security, Collaboration, and Mobility environments, delivering client value across Greece and Cyprus. Managed a diverse ecosystem of business partners and served as the primary liaison with strategic vendors such as Cisco, Juniper, Fortinet, and Citrix, overseeing training and certification programs. Conducted market analysis to identify and propose best-fit solutions for client projects, collaborating with procurement and delivery teams to ensure seamless end-to-end project execution. Established strong vendor relationships and facilitated successful project outcomes for private and public organizations.

ICT Solutions Consultants Supervisor

Vodafone

May 2015 - Apr 2018 (3 years)

Led a dispersed team of 11 ICT Consultants across Greece, driving sales of ICT and IoT solutions (Cloud IaaS, SaaS, DC Hosting, IoT) to SoHo, SMB, and Corporate customers. Managed recruitment, training, and coaching of team members while delivering technical and sales training to internal and external partners.
Developed and optimized sales strategies, collaborated with Product Managers on innovative Cloud services, and worked with Go-To-Market teams to craft competitive propositions. Oversaw the creation of tools to maximize profitability and assumed Technical Account Management responsibilities (2015–2017) for tailored ICT solutions to private and public organizations.

Pre-Sales Team Leader

Vodafone

Sep 2011 - Apr 2015 (3 years 8 months)

Led a team of 6 Presales Engineers at Hellas Online, responsible for designing Telecom and Cloud-based ICT solutions for private and public organizations. Developed P&L tools, approval workflows, and SPR procedures while providing continuous training and coaching to team members. Collaborated with project management, network engineering, finance, and marketing teams to ensure efficient solution delivery and customer satisfaction.
As a Presales Engineer (2012–2014), consulted Corporate and SMB clients on Telecom and Cloud-based solutions, delivering tailored techno-economic proposals. Prior to that, served as a Customer Care Representative (2011–2012), resolving technical issues, modifying orders, and ensuring first-level support excell

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Microelectronic Engineer

NCSR DEMOKRITOS

Sep 2009 - Aug 2010 (1 year)

Served as a Research Assistant at the Institute of Microelectronics, focusing on 3D simulations, mask designing, deposition and etching process planning, and conducting microelectronics laboratory experiments and measurements.
Main Project: Developed a model for a vibration energy harvesting microgenerator for applications in Wireless Sensor Networks, contributing to advancements in sustainable energy solutions for emerging technologies.

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Commentary Systems Operator

OBS Madrid Olympic Host Broadcaster

Aug 2004

Installing & administrating the Commentary Position Circuits at the Olympic facilities of Athens 2004 (Athens Olympic Broadcasting).

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Back Office Administrator

OTE SA

May 2004 - May 2009 (5 years 1 month)

Led a team of 7 back-office agents during afternoon shifts, managing telephone and online orders for Fixed Voice and Internet services while ensuring efficient document archiving (09/2008–05/2009).
Provided customer care and technical support for retail ICT services, resolving issues related to internet connections, email accounts, web hosting, and domain names (OTEnet: 09/2006–02/2007; OTE: 05/2004–01/2005).
Effectively handled customer requests, maintained sales account information, and utilized custom office tools to streamline operations and enhance client satisfaction.

Stavros Katsaridis

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Stavros Katsaridis

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