Stanley Adjabeng

Business Analyst/Project Manager IV

Texas Health and Human Services

Feb 2025 - Current (1 year 8 months)

• Leads procurement projects using procurement lifecycle methodology and procurement phases inception to contract award.
• Prepares and maintains project schedules and timelines.
• Supports and collaborates with various teams, stakeholders and vendors to synergize and accomplish procurement projects and goals.
• Supports various department and stakeholders teams in their development and implementation of procurement projects.
• Process Owner for Quality, Automation and Modernization group as well as Medicare and Medicaid Transformation team.
• Supports various teams to document current processes using Visio etc software. Identifies pain points, develops and implements process and other improvement solutions for futu

Process Improvement Engineer/Senior Product Owner

Humana

May 2023 - Current (3 years 5 months)

• Project Manager and Senior Product Owner that led various Medicare and Medicaid implementation and process improvement projects in various states.
• Collaborated with various teams to elicit and refine business requirements.
• Developed programming rules to aid in the operation of Medicare and Medicaid alerts and notifications for various states using Java and JavaScript languages.

Software Technical Product Manager

Intel Corporation

Apr 2022 - Mar 2023 (1 year)

• Involved throughout all stages of a product’s lifecycle. Designed, developed and managed activities for products from product definition and planning through production, release and end of life.
• Part of a team that performed agile practices - backlog grooming, prioritization and refinement, PI Planning, sprint retrospectives, continuous improvement etc. Uses JIRA Align to track and report metrics.
• Collaborated with colleagues to build product roadmaps, performed business and technical analysis to refine requirements and goals and influenced executives to arrive at solutions to implement process improvement, product and strategic recommendations and decisions.
• Won Gladius Project Award for project that enables Dell to

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Adjunct Professor

University of Texas, San Antonio

Jan 2019 - Current (7 years 9 months)

• Teaches Agile Project Management and Project Management Classes.
• Designs, develops and updates curriculum for courses.
• Coaches, advises and mentors students on classes, life and career choices to become future leaders of Texas, the USA and around the world.

Senior Process Engineer/ Forecasting and Capacity Planner

USAA

Apr 2016 - May 2023 (7 years 2 months)

• Process Engineer that identified process improvement opportunities, mitigated risks and issues and led teams through complex process improvement activities and documentation using process mapping tools such as Visio, Mural, iGrafx, Lucid etc and implemented identified solutions. Performed issue identification and management, risk identification, assessment and built controls to mitigate risks.
• Collaborated with colleagues and influenced executives to arrive at solutions to implement process improvement, product and strategic initiatives.
• Managed multiple initiatives of significant scope and complexity that led to significant product and process efficiencies and benefits savings ranging from $80,000-$573,000.
• Part of a

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Senior Workforce Optimization Analyst

Zales Corporation

Jul 2015 - Apr 2016 (10 months)

• Senior Lead Analyst that supported, trained and provided long and short term forecasting, planning, staffing plans and projections. Provided various analysis to achieve efficient performance goals and organizational objectives.
• Worked with business partners to determine root causes of process break downs, resolved and updated processes, process flows and job aids to aid employees in the efficient performance of their tasks and reduce training needs across the organization.

Business Analyst

JPMorgan Chase

Nov 2011 - Jul 2015 (3 years 9 months)

• Led various process improvement efforts with various departments to perform root cause analysis, UX design, testing and control testing to resolve process breakdowns and perform change management.
• Provided and led analysis, audit controls and mitigation efforts, compliance and reporting activities on business processes, business reports, capacity plans and policies across the organization.
• Interacted with business partners and acted as the liaison between various lines of business and IT to gather requirements and translate to systematic IT solutions and implementation.
• Acted as Third-Party Oversight Administrator for vendor partners. Managed, coordinated and evaluated vendors in the on-time delivery of products and s

Senior Workforce/ Capacity/Process Design Analyst

Bank of America

Apr 2008 - Nov 2011 (3 years 8 months)

• Provided workforce support for a variety of sales teams and unit managers across the country.
• Provided forecasting, planning, scheduling, vacation bidding, reporting and various analysis to achieve efficient operation of the business and performance goals.
• Utilizing process design improvement techniques and methodologies, engaged with business partners to analyze, implement and update processes.
• This resulted in achieving efficient business practices and service delivery, saving $5.6 million on one project.

Workforce Analyst/ Interim Workforce Manager

United Healthcare

Oct 2006 - Apr 2008 (1 year 7 months)

• Responsible for managing site and countrywide workforce team of 2-9 employees and activities in scheduling, call type skilling and various workforce management duties. This ensures efficient operation of the contact center.
• Worked with national, sister sites and site management on planning, forecasting, scheduling and to ensure schedules are aligned with forecasts and requirements are met.

Workforce/Customer Service Manager

Cingular Wireless

Jun 2002 - Oct 2006 (4 years 5 months)

• Point of contact and support for call center region in scheduling, forecasting, planning, call and performance monitor and improvement, resolved call center call flow issues as well as headcount resources to enable the smooth operation of the department.
• Supported and managed a team of 6-22 customer service and workforce employees in their work duties and provided overall employee satisfaction.

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Stanley Adjabeng

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