Stacia Poirier

Stacia Poirier

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Arizona, United States

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Résumé

Jobs verified_user 0% verified
  • Peckham
    Customer Service Representative
    Peckham
    Jan 2024 - Jul 2024 (7 months)
    • Managed daily customer inquiries with a focus on active listening and effective issue resolution. • Utilized CRM software to meticulously document interactions, ensuring accurate and up-to-date customer records for analysis. • Achieved a 98% score in Quality Control reviews by consistently delivering customer-centric service, enhancing client satisfaction. • Collaborated with a team of 25 associates to improve service quality standards and meet productivity goals.
  • L
    Executive Director
    Landmark Tower Condominium Association, Inc.
    Oct 2022 - Mar 2023 (6 months)
    • Enhanced member retention by leveraging property management expertise to oversee daily operations of a 262- unit high-rise development in Midtown Phoenix. • Developed and implemented training programs for over 20 staff and maintenance technicians, addressing identified skill gaps and standard operating procedures to elevate customer service delivery. • Spearheaded a $6.5M balcony reconstruction project, securing financing and managing structural renovations to ensure compliance with safety standards and enhance property value.
  • The Management Trust
    Customer Service /Senior Community Manager
    The Management Trust
    Jun 2022 - Oct 2022 (5 months)
    • Effectively handled escalation issues and customer inquiries, providing timely resolutions to maintain resident satisfaction and community harmony. • Oversaw daily operations of 12 condominium and planned development associations in Scottsdale, addressing maintenance requests, managing vendor relationships, and processing financial transactions to enhance service delivery. • Leveraged Vantaca software to streamline accounting and management processes, automating financial reporting and optimizing budget tracking for improved operational efficiency. • Demonstrated a commitment to continuous learning by staying updated on industry trends and best practices, ensuring compliance with regulatory requirements and enhancing service quality.
  • T
    Onsite General Manager & Portfolio Manager
    The Peterson Company
    Aug 2021 - Mar 2022 (8 months)
    • Managed a 248-unit gated community in Surprise, Arizona, formulating and enforcing policies and best practices to ensure compliance with Arizona state laws and federal regulations. • Enhanced resident experience by coordinating the remodeling of the clubhouse and organizing lifestyle activities to foster a welcoming community environment. • Delivered quality services for 400+ single-family homes and 3 condominium associations with 75 units, implementing strategic management practices to boost property values. • Oversaw vendor contracts, routine inspections, and board meetings, ensuring effective communication and operational efficiency. • Managed financial services, including billing, assessment recuperation, and monthly reporting, t
  • FirstService Residential
    General Manager
    FirstService Residential
    Aug 2020 - Aug 2021 (1 year 1 month)
    • Directed daily operations of a 246-unit condominium association with commercial units, ensuring efficient management and high standards of service.
    • Recruited and supervised 18 employees to meet productivity goals, fostering a collaborative and motivated work environment.
    • Supervised $5M balcony construction and $2M HVAC riser replacement projects, maintaining budgetary and timeline adherence.
    • Leveraged CRM (Customer Relationship Management) skills to enhance communication and service delivery, recognizing that association management requires the highest level of customer service. Additionally, applied conflict resolution techniques to address resident concerns effectively, ensuring a harmonious community atmosphe
  • C
    Customer Service /Community Manager
    City Property Management Company
    Jan 2018 - Jan 2019 (1 year 1 month)
    • Handled escalation calls and complex customer inquiries, resolving issues promptly to maintain resident satisfaction. • Provided exceptional customer service by addressing concerns and inquiries, fostering positive community relations. • Utilized proprietary technology platforms to streamline communication and service requests, enhancing operational efficiency. • Managed maintenance operations for over 2,500 homes and condominiums, ensuring timely and efficient service delivery. • Implemented board decisions and provided accurate financial and operational reports to facilitate informed decision-making. • Coordinated and supervised external vendors to ensure cost-effective project delivery and quality service.
  • M
    Customer Service /Assistant Community Manager
    Mutual Management Services
    Mar 2014 - Aug 2016 (2 years 6 months)
    • Handled resident inquiries, complaints, and feedback promptly and professionally, ensuring high levels of satisfaction. • Your AI Recruiter for end-to-end Hiring • Coordinated and supervised maintenance activities, ensuring timely and quality service delivery. • Assisted in the preparation of financial reports and budgets, contributing to the financial health of the associations. • Managed operations for 9 homeowners' associations in the Central Corridor, encompassing approximately 1,000 units. • Developed and implemented association bylaws, policies, and procedures, ensuring compliance with regulatory standards. • Maintained strong relationships with stakeholders and vendors through continuous communication, fostering collaboratio
Education verified_user 0% verified
  • University of Arizona
    Bachelor of Arts
    University of Arizona
    May 1984 - May 1989 (5 years 1 month)