Saiju Siddeeq

Saiju Siddeeq

About

Detail

Head of Operations at MyOutDesk LLC
Thiruvananthapuram, Kerala, India
Contact Saiju regarding: 
Flexible work
Starting at USD30/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • H
    Head of Operations public Remote experience
    Feb 2026 - Current (5 months)
    ■ Led global operations for a 60+ person distributed workforce across 4 international markets, overseeing recruitment delivery, workforce management, and client operations. ■ Owned full P&L responsibility for a $4M+ multi-region portfolio, consistently delivering against revenue, billing, and operational efficiency targets. ■ Fulfilled 200+ annual hiring requisitions — reduced average time-to-fill by 25% while maintaining quality and compliance standards. ■ Built operational KPI frameworks, workforce utilization models, recruitment tracking systems, and performance dashboards — increasing visibility and accountability across teams. ■ Drove 20%+ improvement in client retention through rigorous SLA governance, proactive escalation management,
  • ZainTECH
    Head – Operations & Recruitment
    ZainTECH
    Oct 2016 - Feb 2021 (4 years 5 months)
    ■ Led global operations, recruitment delivery, and talent acquisition — closing 150+ positions annually across multi-region technology operations. ■ Reduced hiring closure time by 30%+ through redesigned workflows, ATS optimization, structured interviews, and proactive candidate engagement. ■ Built cross-border teams across India, US, and Middle East — growing headcount by 40%+ while improving retention and operational stability. ■ Managed end-to-end recruitment lifecycle: sourcing, screening, interviews, offers, onboarding, and deployment for technical and leadership mandates. ■ Directed offshore delivery governance, workforce utilization, compliance, and performance management across distributed teams spanning 3 regions. ■ Collaborated wi
  • Master Works
    Senior Operations Manager
    Master Works
    Aug 2013 - Sep 2016 (3 years 2 months)
    ■ Managed global client account operations, achieving 92%+ SLA adherence and contributing to measurable improvement in client retention. ■ Oversaw resource allocation, scheduling, and utilization for a team of 20+ — reducing bottlenecks and improving productivity by 18%. ■ Reduced voluntary attrition through structured performance management, engagement check-ins, and clear career progression frameworks. ■ Streamlined workflows and SOPs — improving turnaround times, escalation resolution, and client satisfaction scores.
  • S
    Senior Recruitment Specialist
    Jan 2011 - Jul 2013 (2 years 7 months)
    ■ Managed full-cycle recruitment across South India — sourcing, screening, interviews, and offer management for enterprise mid-level mandates. ■ Consistently met monthly closure targets while maintaining candidate pipeline quality and client communication standards.
  • I
    Senior process executive
    Infosys BPO Limited
    Sep 2005 - Dec 2010 (5 years 4 months)
    ■ Supported HR operations, recruitment documentation, onboarding coordination, and payroll support in a high-volume BPO environment. ■ Managed employee records, process documentation, and SLA-driven reporting — consistently meeting quality and compliance standards.
Education verified_user 0% verified
  • Magadh University
    Master of Business Administration (MBA), Marketing
    Magadh University
    Jan 2009 - Dec 2011 (3 years)