Alyssa T

Alyssa T

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VP of Operations
Manila, Metro Manila, Philippines

Timeline

work
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school
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Résumé

Jobs verified_user 0% verified
  • S
    Vice President Operations
    South Street Designs
    May 2024 - Current (2 years 6 months)
    - Strategic Leadership: Spearhead the development and execution of operational strategies, aligning resources and capabilities with business objectives to maximize profitability and scale.
    - HR Leadership: Serve as Head of HR, overseeing recruitment, employee engagement, performance management, and organizational development to build a high-performance culture.
    - Supply Chain & Fulfillment: Manage end-to-end supply chain operations, ensuring cost-effective procurement, inventory optimization, and timely fulfillment across multiple channels.
    - IT & Systems Integration: Oversee IT infrastructure and system integrations to enhance operational efficiency and data-driven decision-making.
    - Financial Oversight: Collaborate wit
  • S
    Vice President Operations
    South Street Designs
    May 2024 - Current (2 years 6 months)
    - Strategic Leadership: Spearhead the development and execution of operational strategies, aligning resources and capabilities with business objectives to maximize profitability and scale. - HR Leadership: Serve as Head of HR, overseeing recruitment, employee engagement, performance management, and organizational development to build a high-performance culture. - Supply Chain & Fulfillment: Manage end-to-end supply chain operations, ensuring cost-effective procurement, inventory optimization, and timely fulfillment across multiple channels. - IT & Systems Integration: Oversee IT infrastructure and system integrations to enhance operational efficiency and data-driven decision-making. - Financial Oversight: Collaborate with the CFO on budgeti
  • S
    Senior Operations Manager
    Mar 2018 - Current (8 years 8 months)
    Team Management
    - Plans and oversees operational, and administrative programs and/or projects of broad significance to Operations
    - Establishes and implements short- and long-range organizational goals, objectives, policies, and operating procedures
    - Analyzes, and implements internal operational reporting systems and procedures
    - Manages and/or provides day-to-day leadership to all members of Operations
    - Works with recruitment in short-listing, training & communicating job expectations
    - Monitors the effectiveness of customer service initiatives and works with the CS Manager in re-aligning the customer experience.

    Purchasing & Supply Chain
    - Develops, leads and executes purchasing strategies<
  • S
    Senior Operations Manager
    South Street Designs
    Mar 2018 - Current (8 years 8 months)
    Team Management - Plans and oversees operational, and administrative programs and/or projects of broad significance to Operations - Establishes and implements short- and long-range organizational goals, objectives, policies, and operating procedures - Analyzes, and implements internal operational reporting systems and procedures - Manages and/or provides day-to-day leadership to all members of Operations - Works with recruitment in short-listing, training & communicating job expectations - Monitors the effectiveness of customer service initiatives and works with the CS Manager in re-aligning the customer experience. Purchasing & Supply Chain - Develops, leads and executes purchasing strategies - Forecasts supply, demand, and market trends -
  • S
    Customer Service Manager
    South Street Designs
    May 2017 - Mar 2018 (11 months)
  • S
    Customer Service Manager
    South Street Designs
    May 2017 - Mar 2018 (11 months)
  • S
    Customer Support Specialist
    South Street Designs
    Apr 2017 - May 2017 (2 months)
    - Assisted customers via email and chat on placing orders, order confirmation, product/promotion questions, shipping status & returns with the goal of providing a superb customer experience - Helped customers with product selection by sending product recommendations - Documented the customer issues - Ensured prompt and proper resolution of customer queries by providing information or escalating/engaging other colleagues in the organization to provide a solution according to defined procedures. - Assisted the warehouse fulfillment center to ensure a smooth fulfillment process - Handled refunds, replacements, and return transactions - Monitored Amazon product listing for any unauthorized sellers - Responded to Amazon reviews and kept track of
  • C
    Customer Support Specialist
    Apr 2017 - May 2017 (2 months)
    - Assisted customers via email and chat on placing orders, order confirmation, product/promotion questions, shipping status & returns with the goal of providing a superb customer experience
    - Helped customers with product selection by sending product recommendations
    - Documented the customer issues
    - Ensured prompt and proper resolution of customer queries by providing information or escalating/engaging other colleagues in the organization to provide a solution according to defined procedures.
    - Assisted the warehouse fulfillment center to ensure a smooth fulfillment process
    - Handled refunds, replacements, and return transactions
    - Monitored Amazon product listing for any unauthorized sellers
    - Responded
Education verified_user 0% verified