Business Analyst
Delphi Technology
Jun 2023 - Dec 2023 (7 months)
• Participated in weekly, monthly, and quarterly meetings with client to discuss operations direction and service improvements.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Excellent at understanding client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
• Ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
• Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Adept at analyzing complex situations, identifying problems, and proposing effective solutions.
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