S

Sri Venkata vineela puranam

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Business operations analyst
Canada

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Résumé


Jobs verified_user 0% verified
  • Delphi Technology
    Business Analyst
    Delphi Technology
    Jun 2023 - Dec 2023 (7 months)
    • Participated in weekly, monthly, and quarterly meetings with client to discuss operations direction and service improvements.
    • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
    • Excellent at understanding client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
    • Ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
    • Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
    • Adept at analyzing complex situations, identifying problems, and proposing
  • Gemini Consulting & Services
    Business Analyst
    Gemini Consulting & Services
    Sep 2020 - Aug 2022 (2 years)
    • Resolving technical issues promptly and enhancing client satisfaction.
    • Analyzes and evaluates complex data processing systems both current and proposed, translating business area customer information systems requirements into design requirements.
    • Business process modeling to identify potential improvements.
    • Assists in testing and participates in test phases prior to UAT, including complex projects.
    • Budget oversight, expense tracking, and effective technical support delivery.
    • Actively listened to customer concerns, offering tailored advice and assistance.
    • Utilized customer service software for efficient interaction management. -
    • Developed and enforced service policies to meet and exce
Education verified_user 0% verified
  • Annamalai University
    Bachelor of Arts
    Annamalai University
    Jan 2017 - Jan 2020 (3 years 1 month)