Srishti Sharda

Group Product Manager

Multiplier

Apr 2025 - Current (1 year 3 months)

• Leading the HR Experience portfolio for a comprehensive HRMS product, with a team of two product managers reporting to me. Responsible for defining and executing the product strategy across four key pillars: • Employee Lifecycle – Driving seamless onboarding, offboarding, and lifecycle management features to enhance workforce efficiency and compliance. • Time & Compliance – Owning Time & Attendance, holiday calendars, and leave management systems to ensure accurate payroll processing & global labor compliance. • Compensation – Leading capabilities around salary revisions, pay structures, and policy-based adjustments, supporting both standard and dynamic compensation models. • HR Platform & Insights – Enabling HR operations with configurab

Associate Director Product

TBO

Jun 2023 - Apr 2025 (1 year 11 months)

• Customer Experience: • Empowering Travel Agents Through Self-Serve Solutions: Introduce intuitive and user-friendly functionalities to enable seamless management of bookings, including amendments, special requests, and cancellations. • Driving Customer Delight and NPS Elevation: Focus on elevating the Net Promoter Score (NPS) by addressing critical post-booking experiences, ensuring timely and effective resolutions for travel agents. • Enhancing Post-Booking Experience: Implement a preventive approach by improving upfront content and transparency to reduce ticket volumes to streamline high-touch post-booking interactions, such as hotel confirmation requests, occupancy/date changes, and cancellation management. • Hotels Supply: • Strategiz

Senior Product Manager

Freshworks

Jul 2021 - May 2023 (1 year 11 months)

• Retention and Churn reduction: Utilize ML to do churn predictions based on parameters like usage, adoption, tickets and other product drivers. Reduced churn by 4-5% MOM. • Engage with customers, to identify challenges and work with extended teams to create and execute “get well” plans. • Make product improvement to increase adoption ; deep dive findings from the tickets raised aimed at achieving 100% customer satisfaction ; creating training plans and other assets to support users with the product.

Agm Product

Paytm

Nov 2020 - Jun 2021 (8 months)

• Define product strategy and processes for merchant onboarding with a 7 PM team to allow seamless merchant onboarding for various payment solutions • Owner for “fleet on street” app: Field service management and show productivity, targets, achievements

E

Director Product

Eazydiner

Jul 2019 - Nov 2020 (1 year 5 months)

• Launched UGC (user generated content) platform which allows users to write a review for the restaurant visited and in turn get rewards with loyalty points • 20k reviews in within 15 days, 4000 restaurants reviewed • Increased DAU’s by 5% • Increased sales by 40 Lakhs in 4 months for subscription program.

G

Product Manager

Goibibo

Nov 2014 - Sep 2018 (3 years 11 months)

• Act as the face of the product to the hotels; closely worked with the sales & presales team to Quantify and prioritize each market segment for the portfolio as a whole based on the strength of the portfolio in each market segment. • Performs scenario-based competitive analysis where the product is superior/inferior to the competition and narrates the future product plans.

H

Product Manager

HT media

Apr 2007 - Nov 2014 (7 years 8 months)

• Conceptualize and implement innovative ways to convert print to online media and bring out easy and quick technical solutions for the online content team to increase time spent and pageviews on the website. • Develop marketing and brand building campaigns aimed at increasing sales and page views (includes launching special web sections and micro sites)

Associate Creative Design

Sapient

Dec 2004 - Apr 2007 (2 years 5 months)

• Site-developer on the various site redesign projects, I was responsible for developing front- end screens which are reviewed by the clients and then passed on to backend developers. • Also, played the role of a track lead during the bug fixing phase of the project.

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