S

Srijith V

About

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Bengaluru, Karnataka, India
Contact Srijith regarding: 
work
Full-time jobs
Starting at USD2k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Lucky VR
    Support Engineer
    Lucky VR
    Aug 2023 - Jul 2024 (1 year)
    • Acted as a primary point of contact for customer technical inquiries, advocating for user needs and ensuring effective resolution of security and operational issues.
    • Implemented incident response protocols during critical situations, collaborating with technical teams to manage and resolve complex challenges.
    • Documented technical issues and collaborated with development teams to enhance user experience and minimize downtime.
    • Leveraged my experience with KPIs (Key Performance Indicators) to track and analyze customer issues, ensuring that resolutions met performance standards and contributed to overall service improvement.
    • Tech Stack: Metaverse, VR, AWS, Papertrail, Gaming tools and technologies, Databas
  • OpenText
    Systems Analyst
    OpenText
    Dec 2020 - Jan 2023 (2 years 2 months)
    • Conducted thorough troubleshooting and root cause analysis for product issues, improving customer satisfaction through effective resolution.
    • Researched cloud security trends to inform product innovation, with a focus on integrating security features into existing products.
    • Collaborated with cross-functional teams to design a CASB/DLP solution that enhanced threat intelligence capabilities.
    • Engaged in back-end development activities by collaborating with developers during R&D and product development, contributing to the backend processes to ensure seamless integration of security features.
    • Tech Stack: Threat Intelligence, CASB, Cloud Applications, Web/Network Traffic Analysis Tools and Proxies, MySQL, Li
  • T
    Security Engineer
    TOUCHINDIA.COM
    Dec 2018 - Apr 2019 (5 months)
    • Participated in incident response for security breaches, analyzing and documenting vulnerabilities to improve security posture. • Conducted penetration testing and security assessments on web and mobile applications, utilizing advanced tools and methodologies. • Tech Stack: Zendesk, WordPress, PHP, MySQL, Android, Apache Server, Frida, Burp Suite, Metasploit, Wireshark, AWS, Kali Linux, and various hacking tools in it.
  • I
    Applications Administrator
    IPSOFT GLOBAL SERVICES
    Feb 2018 - Oct 2018 (9 months)
    • Provided Level 2 application support, resolving customer issues related to web-based applications and enhancing overall user experience.
    • Engaged in identity and access management, improving security protocols across legacy systems.
    • Utilized KPIs (Key Performance Indicators) to measure the effectiveness of support provided, ensuring continuous improvement in addressing customer issues and enhancing service delivery.
    • Tech Stack: Python, Java, Oracle Database, JBoss Application server, Pega, Informatica, Tableau, Control-M, Splunk, ServiceNow, IPcenter, SQL.
  • B
    Software Developer
    BIZDOM TECHNOLOGIES
    Aug 2016 - Feb 2018 (1 year 7 months)
    • Troubleshot production issues and implemented solutions, contributing to software reliability and customer satisfaction.
    • Assisted in CI/CD implementation using Jenkins and Docker, enhancing deployment processes.
    • Provided IT support for projects and applications, ensuring smooth operation and client satisfaction.
    • Managed service-related tasks to maintain effective communication with clients, further enhancing the overall user experience.
    • Tech Stack: HTML, CSS, Python, Django, Flask, JavaScript, MySQL, AWS, Docker, Kubernetes, Jenkins, Git, Terraform, JIRA.
Education verified_user 0% verified
  • Conestoga College
    Post-Graduation
    Conestoga College
    May 2019 - Feb 2020 (10 months)
  • Atria Institute of Technology
    Bachelor of Engineering
    Atria Institute of Technology
    Sep 2012 - Aug 2016 (4 years)