Sri Ganesh Subramaniam

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Customer Support Specialist

AGODA (M) SDN. BHD., Agoda

May 2024 - Current (2 years 4 months)

1.) Handling customer inquiries and issues via various communication channels, including phone, email, and live chat. 2.) Managing bookings and reservations for customers, ensuring accuracy and timely processing. 3.)Handling cancellations, modifications, and refunds according to company policies and procedures. 4.) Coordinating with hotels, airlines, and other travel partners to secure and confirm bookings. 5.) Providing support to customers in navigating the booking process and resolving any issues or concerns. 6.)Ensuring that all customer bookings are accurately and efficiently processed in the system. 7.) Resolving customer complaints and issues in a professional and efficient manner. 8.) Collaborating with other teams to e

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FB Meta Pro Advisor I, Customer Service

crear campañas en In, desde B2B, B2C, forma de segmentar de manera óptima. formatos de anuncios, explicación de objetivos de negocios, Insigjt Tag como añadirlos e implementarlos en Google Tag Manager, Concentrix Malaysia Sdn. Bhd., Hotel/Property Reservations - Booking,Cancellation,Modification,Refund,Policy

Apr 2024 - Oct 2024 (7 months)

1.)Live Chat Support/Outbound Call/Email for Meta Technologies Facebook, Instagram & WhatsApp. 2.)Live Chat Support for Meta Advertisers by providing dedicated support for advertiser's using Meta Business Suite. 3.)Live Chat Support for Meta Advertisers providing dedicated support for Meta Business platform,FB Advertisers and Instagram advertiser. 4.)Assist Meta Technologies advertisers (businesses and agencies) via phone, email, or chat, addressing inquiries related to advertisers accounts, billing, and advertisment performance, and policies. 5.)Provide personalized support to advertisers, helping them optimize their campaigns and achieve their marketing goals. 6.)Troubleshooting issues related to advertisment delivery, targeting

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Operations Document Specialist

IRON MOUNTAIN SDN. BHD CO ICIMB

Dec 2022 - Apr 2023 (5 months)

1 .) Performs duties that include the preparation, scanning, indexing, and quality analysis of paper documentation for ICIMB banking records. 2.) Ensures documents are aligned, maintained and uniform per the checklist. 3.) Preps all pages for the scan process (i.e removing staples and making sure the quality of the document is readable). 4.) Responsible for verifying appropriate patient identification is on every page of the document (both sides). 5.) Scans loan and banking documentation following established process, in a timely manner, to ensure information is available for patient care. Inspects the quality of each document scanned. 6.) Manually indexes documents to the correct patient, encounter, document type and document dat

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SIP GIG Worker

INBOSZ TECHNOLOGIES SDN. BHD.

Oct 2021 - Sep 2022 (1 year)

Penjana Platform: Candy Share The below are the type of tasks that will be offered by strategic partners of the respective GIG Program Organizer that will be handed out as given assignments via an online crowd sourcing platform Candy Share . Micro Tasks: a.)Data entry of online forms b.)Removing duplicated data c.)Photo / image review d.)Download-Install tasks e.)SEO Task All related tasks given will vary on the payment per task that come with various deadlines. The tasks are compiled and submitted on a monthly count and payment will be credited start of every following month within 7 working days. The additional tasks other to the above are to market various products through FB following the rules and regulations of specifics commun

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OPERATIONS TEAM LEAD

YTL COMMUNICATIONS SDN BHD YES 4G ONTERNET SERVICES WITH VOICE

Jan 2013 - Sep 2020 (7 years 9 months)

1.)Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. 2.)Ensuring agents understand and comply with all call center objectives, performance standards, and policies. 3.)Answering agent questions regarding best practices or difficult calls. 4.)Communicating with staff regarding upcoming projects or tasks that need to be completed. 5.)Managing ADHOC tasks and ensuring that deadlines are met by working with other departments to provide materials needed for completion of any given project. 6.)Reviewing employee performance to ensure that work is being completed effectively. 7.)Overseeing the work of employees to ensure that i

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CUSTOMER SERVICE CONSULTANT

EASYLINK SERVICES INCORPORATED

Oct 2011 - Oct 2012 (1 year 1 month)

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SENIOR CUSTOMER SERVICE REPRESENTATIVE

AFFIN BANK BERHAD

Aug 2002 - Aug 2011 (9 years 1 month)

1.)Answering and processing customer calls,and emails effectively and efficiently. 2.)Utilizing logging tools to accurately document conversations or correspondences throughout each customer interaction. 3.)Following proper troubleshooting steps, asking clarifying questions, discovering underlying causes of concern and escalate as appropriate. 4.)Maintaining issue ownership and providing regular and continuing communications with customers until resolutions are reached. 5.)Applying knowledge,skills and abilities to maximize first call resolution. Monitor the system queues, processing client messages promptly. 6.)Receives and handles requests for service, following agreed procedures. Promptly allocates calls as appropriate. 7.)Log

Sri Ganesh Subramaniam

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