Amador Cuenca

Amador Cuenca  new_releases

About

Detail

Software engineer
Buenos Aires, Argentina

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Aurea Software
    Professional Services Consultant
    Aurea Software
    Apr 2020 - Jul 2022 (2 years 4 months)

    - Work together with the Support and Sales team to create custom solutions for the customers.
    - Collaborate with the Engineering and the Support team to identify and resolve product bugs.
    - Design, plan and perform migrations of data from hosted services to on premise services and vice versa.
    - Configure and extend customers solutions using different patterns such as Microservices and CI/CD using languages like JavaScript, C#, PHP, Python, and Java.
  • Udacity
    Mentor
    Udacity
    Jun 2019 - Apr 2020 (11 months)

    - Coach students on the Intro to Programming nanodegree program.
    - Coach students on the Full Stack Web Development nanodegree program.
    - Coach students on the Java Developer nanodegree program.
    - Answer technical questions from the students.
    - Evaluate students' projects and provide guidance and best practices on how to complete the projects using technologies like: Turtle, Flask, SQLAlchemy, CORS, Alembic, Docker, Heroku and Amazon Elastic Beans.
  • Aurea Software
    L2 Customer Success Principal
    Aurea Software
    Apr 2018 - Dec 2019 (1 year 9 months)

    - 'Pair Support' and working closely with colleagues to learn and teach new technologies and support techniques. The goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment.
    - Analytically solving customer issues that L1 Customer Support Engineers could not solve.
    - Defusing of any escalated customer situations.
    - Effective communication of technical solutions to non-technical customers.
    - Automating data import processes with Python, Boto3, SOAP and RDS.
    - Troubleshoot and fix issues with API clients made with a plethora of programming languages like Java, C#, PHP, Javascript, and Python.
    - Working closely wit
  • Aurea Software
    L1 Customer Success Associate
    Aurea Software
    Jul 2015 - Apr 2018 (2 years 10 months)

    - Supporting mission critical applications during in various time zones
    - Reproduce issues from customers' description of the problem and/or from customers' code snippet.
    - Read and interpret product log files.
    - Cross train on multiple technologies across different verticals and Industries
    - Troubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you.
    - Write a knowledge-based article for every new issue you resolve
    - Attention to detail in analysis and CRM case updates.
    - Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.
    - Manage difficult customers effectively and professionall
  • R
    Analista de Desarrollo
    REHIMOCA
    Apr 2013 - Jul 2015 (2 years 4 months)

    - Desarrollo de nuevas soluciones ( C# ASP.NET MVC 3 & 4 / MS SqlServer).
    - Mantenimiento del sistemas (C# ASP.NET MVC 3 & 4 / MS SqlServer)
  • Premium Soft
    Analista Desarrollador
    Premium Soft
    Nov 2012 - Apr 2013 (6 months)

    - Desarrollo de nuevas soluciones (Java (Spring) / PostgreSQL).
    - Mantenimiento del sistema Premium Soft (Foxpro / MySQL)
  • I
    Analista de desarrollo de aplicaciones
    Intramundo C.A
    Feb 2012 - Nov 2012 (10 months)

    -Desarrollo y administración de sistema de carga de notas para la Universidad Dr. José Gregorio Hernández. http://www.ujgh.edu.ve (aspnet 3.5, C#, SqlServer)
    -Desarrollo y administración de sistema de generación de horarios para la Universidad Dr. José Gregorio Hernández. http://www.ujgh.edu.ve (Yii Framework, PHP, SqlServer)
    -Soporte a sistema académico CLASS (http://www.innovasof.com/)
    -Desarrollo de sistemas bajo la plataforma .
  • C
    Analista de Programación I
    CNET CA
    Feb 2011 - Feb 2012 (1 year 1 month)

    -Desarrollo y administración de sistema de carga de notas para la Universidad Dr. José Gregorio Hernández. http://www.ujgh.edu.ve (aspnet 3.5, C#, SqlServer)
    -Desarrollo y administración de sistema de generación de horarios para la Universidad Dr. José Gregorio Hernández. http://www.ujgh.edu.ve (Yii Framework, PHP, SqlServer)
    -Soporte a sistema académico CLASS (http://www.innovasof.com/)
    -Desarrollo de sistemas bajo la plataforma .
  • E
    Programador I
    ESOCARTOGEOSUR
    Oct 2009 - Feb 2011 (1 year 5 months)

    -Desarrollo y mantenimiento de soluciones tecnológicas GIS.
    -Administración y mantenimiento de sistema GIS SIMUN.
    -Desarrollo y administración de sistema de control de requerimientos (aspnet 3.5, C#, SqlServer)
    -Soporte de otros sistemas y atención a los usuarios en el área de sistemas
  • A
    Analista de Sistemas Junior
    ALCALDÌA BOLIVARIANA DE SAN FRANCISCO
    Jan 2009 - Oct 2009 (10 months)
    Análisis y solución de problemas de TI.
  • C
    Analista Junior
    Cooperativa Construcoop RL
    Feb 2007 - Nov 2008 (1 year 10 months)
    Análisis y solución de problemas de TI.
  • C
    Analista Junior
    Cooperativa Metro a Metro RL
    Jan 2005 - Dec 2006 (2 years)
    Análisis y solución de problemas de TI.
Education verified_user 0% verified
  • Florida Global University
    Maestría en Ciencias, Administración de Tecnología de la Información Mención Seguridad
    Florida Global University
    Jan 2016 - Jan 2017 (1 year 1 month)
  • Atlantis University
    Licenciado, Administración de Sistemas de Información
    Atlantis University
    Jan 2013 - Jan 2014 (1 year 1 month)
  • Instituto Universitario San Francisco
    Técnico Superior Universitario en Informática, Informática
    Instituto Universitario San Francisco
    Jan 2005 - Jan 2008 (3 years 1 month)