Texas Works Advisor 2 / Case Worker / Eligibility Specialist
Texas Health and Human Services
Jan 2022 - Jan 2025 (3 years 1 month)
• Evaluated client eligibility for SNAP, Medicaid, and MEPD programs through needs assessments and documentation reviews. • Managed case files from intake through approval, ensuring timely and accurate benefits processing. • Conducted client interviews and verified supporting documents by agency guidelines. • Maintained detailed and organized case records while adhering to confidentiality and compliance standards. • Collaborated with colleagues and community partners to connect clients with essential services and resources. • Completed specialized training in SNAP, Medicaid, and MEPD programs to ensure efficient, compliant service delivery.