Sourav majumdar

Sourav majumdar

About

Detail

IT Service Management Specialist II
West Bengal, India
Contact Sourav regarding: 
Flexible work
Starting at USD5/hour

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Stewart Title
    IT Service management Specialist
    Stewart Title
    Nov 2022 - Current (3 years 11 months)
  • Cognizant
    Tech lead
    Cognizant
    Jun 2021 - Nov 2022 (1 year 6 months)
  • Microland Limited
    ITIL consultant
    Microland Limited
    Jun 2020 - Jun 2021 (1 year 1 month)
  • Wipro Limited
    ITIL Consultant
    Wipro Limited
    Feb 2017 - May 2020 (3 years 4 months)
    • Major Incident Management ~ Instigated and chaired conference calls with relevant stakeholders & resolver groups leading to resolution of more than 100 Outages (P1 included) ensuring cost effective solutions to meet customer business requirements and mitigation of immediate impact with 100% adherence to SLA
    • Problem Management ~ Reactive RCA & trend analysis (Proactive Problem Management) to understand root causes, lessons learnt & identify underlying risks and issues
    • Change Management (Impact Assessor) ~ Facilitate, manage and maintain CAB (Change Advisory Board) meetings & risk analysis on implementations. Managed governance of life cycle of changes & ensured business critical ECRs
    • SLA Management ~ Accountable for th
  • Wipro Limited
    Subject Matter Expert
    Wipro Limited
    May 2015 - Jan 2017 (1 year 9 months)
    • Interacting directly with the Clients regarding any issues related with the products.
    • Maintaining the Service Level Agreement on the floor along with the managers & in their absence.
    • Handling Escalation calls and retaining the customers
    • Day to day updates to the advisors regarding new schemes and products of the company.
    • Call Audit for best outputs to the customers.
  • Wipro Limited
    Service Desk
    Wipro Limited
    Mar 2014 - May 2015 (1 year 3 months)
    • Server Administration: DNS, Active Directory Services, Domain Connectivity, Remote Desktop Management, Exchange Server.
    • Expertise in managing and troubleshooting Office 365 portal.
    • Skype for business configuration and troubleshooting.
    • Application support & basic troubleshooting on SAP, Office 2013, and Office 2016 all applications.
    • Troubleshooting on java based applications, One Drive and Installation and configuration of CRM client, and CRM add in Outlook.
Education verified_user 0% verified
  • S
    Bachelor of Science (BSc, Computer Science
    Siliguri Boys High school
    Jan 2010 - Jan 2013 (3 years 1 month)