Soumik Swapan Saha

Salesforce Business Analyst /Admin

Varite India Private Limited

Oct 2024 - Current (8 months)

• Here my duties include engaging with various end user groups for gathering necessary information and requirements for Salesforce Implementations. • Used tools such as Workflows, Process Builders and Flows to build automations within Salesforce. • Worked on Salesforce Vlocity and Omnistudio components like FlexCards, Vlocity Omniscripts, DataRaptors and Integration Procedures. • Worked with Salesforce Data Loader, Data Import Wizard for data migration

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Package App Development Analyst

Accenture Solutions Private Limited,Mumbai

Jul 2021 - Jan 2024 (2 years 7 months)

• Here my duties included interacting with various business user groups for gathering necessary information and requirements for Salesforce Implementations. • Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team. • Experience in working with Development team for solving the gaps in Business requirements. • Interact with development team on how to commit their work with the help of CI/CD pipelines. • Setup full CI/CD pipelines so that each commit a developer makes will get tested before it can be deployed to production • Managed the migration of marketing data to Salesforce Marketing Cloud, ensuring a seamless transition with zero data loss and

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Associate Consultant

Oct 2020 - Jul 2021 (10 months)

• Mumbai (Client site) • Here my duties included interacting with Volkswagen dealers all over India and providing technical support to them based on various applications like Dealer Management System(DMS), Warehouse Management System (WMS) and Salesforce (SFDC). • Deployed configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT and gathered feedback and followed up with further updates on the prototype and related documents. • As a Salesforce Administrator Worked on various Salesforce.com Standard and Custom Objects. • Created and maintained user profiles,dashboards on Salesforce and other CRM software and created validation rules. • Set permissions f

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Senior Analyst

Capgemini India Private LTD,

Jan 2019 - Jul 2021 (2 years 7 months)

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Technical Support Engineer

Station Satcom Private Limited

Oct 2018 - Jan 2019 (4 months)

• Here my duties included troubleshooting network (switches, routers and firewalls) and VoIP related issues related to our client vessels. • INFINITY(bandwidth management device) account activation and deactivation of crew members, and solving issues related to crew INFINITY login. • Assigning SIM cards to crew members on vessel, managing their data usage, and solving technical problems related to Inmarsat SIM cards. • Working on vessel email clients like GT Mail and Amos Connect(installation and licensing).

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VoIP/EPABX engineer

Progility Technologies Pvt Ltd.( IT Source Technologies Pvt. Ltd.)

Jan 2016 - Jun 2017 (1 year 6 months)

Responsibilities: • Controlling the various system parameters of analog, digital and IP landline telephones (OpenStage and OptiPoint phone families) by inserting appropriate commands in SIEMENS HIPATH 4000 was my major responsibility. • My duties also involved troubleshooting and checking the status of PRI links and to co-ordinate with service providers (BSNL,MTNL).

Soumik Swapan Saha

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Soumik's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.