IT Infrastructure Support Engineer with 3+ years of hands-on experience in Windows Server Administration, VMware vSphere, Nutanix AHV, Citrix Virtual Apps & Desktops, and Active Directory operations. I specialize in maintaining stable enterprise environments, resolving incidents efficiently, and supporting 24×7 production infrastructures.
My role at Wipro includes:-
• Windows Server administration (2012–2022)
• VMware vSphere VM operations, snapshots, and restoration
• Nutanix AHV cluster monitoring and basic remediation
• Citrix session troubleshooting and profile resets
• AD user management, group membership, DNS/DHCP updates
• Patch coordination, server reboots, and performance diagnosis
• Ticket handling with 98%+ SLA adherence and 500+ tickets/month resolution.
I am passionate about uptime, process improvement, and ensuring end users and business applications receive reliable and uninterrupted service. I have also been recognized with Wipro C-Smart Award and customer appreciation awards for my contribution to operational excellence.
Always open to connecting with professionals in Windows, VMware, Citrix, Cloud, and IT Infrastructure domains.
