Souce Nicole

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Customer Service Representative

LUNA HEALTH SOLUTIONS

Aug 2025 - Current (10 months)

As a Customer Service Representative, I provided comprehensive support to patients, pharmacies, and healthcare providers by managing pharmacy benefit inquiries and requests. I acted as a liaison to verify medication coverage, resolve prescription processing issues, and coordinate prior authorizations required to ensure patients could receive their medications. My role encompassed everything related to pharmacy benefits, coverage limitations, and approval processes while maintaining accuracy, efficiency, and a patient-focused approach. Additionally, I handled appointment management, ensuring seamless coordination between patients and providers, which enhanced overall service delivery and patient satisfaction. My commitment to effective commu

Customer Service Representative

United Healthcare

Jan 2023 - Jan 2025 (2 years 1 month)

Likewise, this job was all about customer service, providing information and assistance mostly to seniors about their benefits and everything they needed to know about their health.

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Customer Service Representative

DUNKIN & BASKIN ROBBINS

Jan 2021 - Jan 2023 (2 years 1 month)

Another one related to customer service, where here it was for a restaurant franchise and we worked on application issues and general complaints.

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Trip Advisor

SUNSET, CO.

Jan 2019 - Current (7 years 5 months)

As a Trip Advisor, I was responsible for ensuring a seamless travel experience for clients by managing itineraries and maintaining a steady pace throughout the journey. My role required effective socialization with users from diverse backgrounds, enhancing their travel experience. In addition to my primary responsibilities, I engaged in a significant pre-travel phase that involved business development and call management. This included identifying and reaching out to educational institutions to establish partnerships, which required managing a high volume of outreach calls to school administrators and student council presidents to promote our travel packages. I also maintained direct communication with parents to build trust, address concer

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