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MBA | Senior Consultant II, Engagement Manager at Hakkoda an IBM Company
Provincia de San José, Costa Rica

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Jobs verified_user 0% verified
  • Hakkoda
    Senior Consultant II, Senior Engagement Manager
    Hakkoda
    Jul 2025 - Current (10 months)
  • Hakkoda
    Senior Consultant I, Engagement manager
    Hakkoda
    Sep 2024 - Current (1 year 8 months)
    As an Engagement Manager at Hakkōda, I lead client engagements and contribute to the overall vision for the company’s Delivery Methodology. My responsibilities include overseeing the day-to-day execution of client projects, ensuring alignment with project goals, and managing teams to deliver high-quality results. I also play a key role in fostering team development, coaching Agile practices, and driving process improvements. This position involves collaborating closely with clients and internal teams, leveraging strong leadership, problem-solving, and communication skills to ensure successful project outcomes. Key Responsibilities: • Lead and manage Agile teams in delivering data migration projects. • Facilitate Agile ceremonies and pro
  • Splunk
    Program Manager
    Splunk
    Sep 2023 - Aug 2024 (1 year)
    As a seasoned Program Manager, I provide continuous support to the Technical Partner Strategy team. My primary responsibilities include: Roadmap Management: • Ensuring all initiatives are on track according to the established roadmap. • Monitoring progress and adjusting plans as necessary to meet deadlines and objectives. Project Management: • Utilizing my project management skills to oversee various projects. • Acting as a Scrum Master to facilitate agile practices, manage sprints, and ensure the team adheres to agile methodologies. Key Skills and Qualifications: • Proven experience in program management and project management. • Strong knowledge and experience with Scrum and agile methodologies. • Excellent organizational and time
  • Akamai Technologies
    Security Consultant II
    Akamai Technologies
    Mar 2022 - Sep 2023 (1 year 7 months)
    As the lead technical expert responsible for the delivery of our cutting-edge security solutions, I spearhead the seamless integration and conduct comprehensive traffic analysis. Collaborating cross-functionally, I drive high-quality outcomes that exceed client expectations and enhance their overall security posture. List of responsibilities: Proactively contribute to internal projects, shaping best practices, and continually enhancing our methodology to deliver top-notch integrations and maximize quality. Champion customer success by advising on best practices, partnering with them to develop robust long-term web performance and security strategies. Foster seamless collaboration across departments, ensuring integration efficiency, deliver
  • Akamai Technologies
    Security Consultant
    Akamai Technologies
    Oct 2019 - Mar 2022 (2 years 6 months)
    The Technical Project Manager role within the Global Security and Government Services team at Akamai presents a unique opportunity to work with top-tier customers in various industries, including Enterprise, Finance, High-Tech, Media, and the Public Sector in North America. As a member of this esteemed team of security experts and Internet technologists, you will play a pivotal role in delivering exceptional technical project management services to Akamai's valued customers. This position offers an exciting blend of working with diverse clients, leveraging cutting-edge technology, and collaborating with a team of experienced professionals at the forefront of the industry. As a Technical Project Manager, you will have the chance to make a ta
  • Lionbridge
    Project Manager
    Lionbridge
    Sep 2018 - Sep 2019 (1 year 1 month)
    Lionbridge Technologies, Inc. is a renowned multinational software and professional services company specializing in a wide range of language translation, localization, software testing, e-learning translation, internationalization, interpretation, software development & testing, and content development services." Key contributions: Streamlined the financial invoicing process by negotiating agreements with clients, resulting in improved efficiency and accuracy while ensuring timely payments and client satisfaction. Successfully secured a contract extension by significantly enhancing the quality of services provided to the client, leading to increased client trust and long-term partnership. Consistently delivered projects within the agreed
  • DXC Technology
    Resource Broker
    DXC Technology
    Jun 2016 - Sep 2018 (2 years 4 months)
    Dynamic Resource Manager collaborating closely with a diverse team of over 75 Direct Supervisors to optimize resource allocation and drive project efficiency. With a focus on projects exceeding $1 million each, I possess a proven track record of successfully matching resources to ensure seamless operations and maximize project outcomes. List of tasks: Strategically allocate resources to ensure optimal project efficiency and cost-effectiveness for initiatives with budgets exceeding $1 million per project. Proactively identify unmet demand and identify available resources to meet the needs of VIP customers, ensuring their high-priority requirements are met. Work directly with Project Managers to define new resource demands based on project
  • Emerson Process Management
    ISG Communications & Team Operations & Marketing Coordinator
    Emerson Process Management
    Feb 2014 - Jun 2016 (2 years 5 months)
    Played a pivotal role in driving the achievement of overall business objectives by consistently providing timely, meaningful, and accurate information on projects across all business units and global teams. As the responsible party for tracking and reporting performance, financials, and utilization targets for the APC team, I ensured transparency and actionable insights for effective decision-making. Additionally, I provided essential operational support to 20 online communities, fostering their growth and success. Collaborating closely with Project Managers, I facilitated seamless project execution and optimized outcomes. List of responsibilities: Track and report performance, financials, and utilization targets for the APC team, ensurin
  • Intel Corporation
    Staffing Consultant for Manpower
    Intel Corporation
    Dec 2013 - Feb 2014 (3 months)
    Highly skilled liaison bridging the gap between hiring managers, sourcing teams, and both internal and external candidates, facilitating seamless collaboration throughout the entire recruitment process. With a focus on offer development, relocation, and championing diversity candidate placement, I play a pivotal role in ensuring the organization attracts and hires top talent. Additionally, I take responsibility for compliance with local laws and company policies, including control and compliance requirements such as background investigations and drug testing. Collaborating closely with Recruiters, I support various aspects of the hiring process, including candidate sourcing, interview scheduling, and screening, while demonstrating exception
  • IBM
    Business Researcher
    IBM
    Feb 2011 - May 2013 (2 years 4 months)
    Providing unwavering support to global consultants, I am instrumental in enabling their success by conducting extensive research and equipping them with the necessary insights to effectively represent the company and secure business worldwide. Collaborating within a multinational organization spanning the United States, India, and Costa Rica, I thrive in a diverse team environment that promotes cross-cultural understanding and synergy. With a knack for quick training in various business areas, I effortlessly manage complex requests and ensure exceptional service delivery. Furthermore, I actively advocate for team-building activities and promote social conscience initiatives, fostering a positive work environment and making a meaningful impa
  • STRENA
    Manager of Retail for the houseware department
    STRENA
    Jan 2010 - Nov 2010 (11 months)
    Dynamic leader overseeing a team of 8 employees, I excel in managing recruitment and hiring processes while driving operational efficiency. Responsible for budgeting, increasing store sales, and maintaining accurate accounting records, I have successfully managed over $500,000 in inventory, ensuring optimal profitability. Adept at preparing complex reports for diverse organizations, I consistently meet agency requirements and deliver within tight deadlines. I possess strong communication skills, composing and reviewing professional correspondence for customers, vendors, and different departments within the organization. Skilled in conducting group meetings and presentations, I provide valuable insights into projects and effectively delegate
  • Amazon
    Customer Service Specialist
    Amazon
    Jan 2009 - Jan 2010 (1 year 1 month)
    Demonstrating exceptional customer support skills, I consistently provide guidance and support to customers, ensuring their satisfaction and fostering long-term relationships. Additionally, I possess an entrepreneurial mindset and have successfully launched a new business line, driving growth and expanding the organization's reach. As a valuable asset to the HR department, I also excel in assisting with recruiting and hiring efforts, leveraging my expertise to identify and attract top talent. List of contributions: Provide exemplary guidance and support to customers, exceeding their expectations and building strong relationships based on trust and satisfaction. Successfully identify and seize opportunities to launch a new business line, d
Education verified_user 0% verified
  • U
    Curso en Social Media y Community Manager Técnico Superior en Costa Rica, Social media and community management
    Universidad CenfotecUniversitat Abat Oliba CEUInstituto Internacional de Marketing
    Jan 2015 - Dec 2015 (1 year)
    Profile Community Manager is one of the most popular profiles today because all companies need to manage your social media activity. Experience has shown that this profile should combine communication skills with strategic vision. During community manager will be able to implement the whole theory through workshops designed for our students.
  • Universidad Europea
    MBA, Alta gerencia
    Universidad Europea
    Jan 2010 - Dec 2011 (2 years)
  • Universidad de Costa Rica UCR
    Licenciatura, Direccion de empresas
    Universidad de Costa Rica UCR
    Jan 2001 - Dec 2007 (7 years)
  • Universidad Interamericana de Costa Rica
    Master of Business Administration - MBA, Business Administration and Management, General
    Universidad Interamericana de Costa Rica
Projects (professional or personal) verified_user 0% verified