Sophia Ellen Buncio

AI Training Expert

Micro 1

Oct 2025 - Current (1 year 1 month)

• Train AI systems for customer service applications by reviewing Golden Tickets, performing preference labeling, reference evaluation, and justification writing. • Analyze and annotate customer interaction data to improve AI model accuracy and real-world applicability. • Collaborate with global AI research teams to enhance machine learning outputs. • Ensure data quality, integrity, and confidentiality, maintaining compliance with project standards.

V

E-Commerce Customer Support & Operations Specialist

VR Cover – Gauss Labs Limited

Aug 2020 - Apr 2025 (4 years 9 months)

• Delivered front-facing support for Shopify, WooCommerce, and Amazon platforms. • Managed order tracking, fulfillment coordination, refunds, returns, and dispute resolution. • Coordinated with 3PL warehouses and supported wholesale client onboarding. • Maintained FAQs and knowledge bases to reduce repetitive inquiries and improve efficiency.

Virtual Assistant – Legal Document Processor

National Debt Relief

Oct 2018 - Jul 2020 (1 year 10 months)

• Verified and uploaded legal documents in Salesforce with 100% accuracy. • Coordinated with negotiators and paralegals for timely document processing.

V

Virtual Assistant – Web Content Creation

Jan 2015 - Aug 2020 (5 years 8 months)

• Delivered SEO writing, web content, and product reviews for global clients. • Clients included ReviewFinder.com, Motion Story, Elite Men Australia, and others. • Produced optimized, client-aligned content with attention to tone, clarity, and SEO.

P

Team Supervisor – Customer Support & Sales Teams

PowerConnex, Inc.

Jan 2012 - Jan 2014 (2 years 1 month)

• Supervised support and sales staff, improved KPIs, and maintained service quality.

S

Technical Support Representative – AT&T Business End Users

StarTek BPO

Dec 2009 - Jan 2012 (2 years 2 months)

• Provided technical support for business clients and managed VIP support lines.

C

Customer Solutions Officer – US Cards

Citigroup Business Solutions

Jun 2009 - Nov 2009 (6 months)

• Resolved inquiries, disputes, and escalations for U.S. credit card clients.

E

Team Lead – Customer Support & Sales (Discover Network)

Epixtar Philippines

Oct 2006 - Sep 2008 (2 years)

• Supervised 25+ agents, coached teams, monitored KPIs, and managed outbound campaigns.

E

Telephone Sales Executive

Epixtar Philippines

Jul 2004 - Sep 2006 (2 years 3 months)

• Conducted B2B and B2C sales, consistently achieving performance targets.

S

Guidance Counselor & Peer Counseling Club Moderator

St. Paul College Pasig

Jun 2002 - Apr 2004 (1 year 11 months)

• Provided counseling, managed records, and facilitated peer counseling programs.

Sophia Ellen Buncio

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Sophia Ellen Buncio

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