Asdrúbal Alfonso Carvajal Salguero

Customer service representative for approximately 6 years, with a year and a half of experience performing technical duties for incidents for users within the same company such as installing software, clearing viruses, constantly data analyzing for firewalls, and carrying out emails for technical issues not only for Microsoft but additionally for Mac computers. When a customer's issue had to be escalated to Tier 2, I was sometimes politely supported remotely by an engineer. Furthermore, experience in various types of outsourcing and consulting tasks such as refund policies, shipping regulations, failed transactions, customer support, troubleshooting devices, databases, retail, financial consultants, advisors, payment options, payment methods, collections techniques, managing angry customers to avoid further escalation, building rapport to gain customer trust, attending tickets for technical issues, and labeling technical issues to reduce SLA tracker working with tools such as Excel, OneClick, Panda, Zendesk, CU BS, Maestro, CRM, Peach, AWS, SalesForce, and ServiceNow, among others. I enjoy collaborating and interacting internally as a team player in work areas with colleagues from various departments. My high school diploma is still being worked on. I am fluent in English and desire to be a professional. Once, I was able to program and design a web page for a task at the institute where I was studying English, and it sparked my interest in computer science, which has led to roles such as bilingual customer service representative, customer service consultant, technical service analyst, specialized technology helpdesk operator, and database administrator.